Michelle Krueger

Medication management

Support clients in both withdrawals and mental crisis

Phlebotomy

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.

• Organized daily work based on collection priority.
• Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
• Assisted in training new hires on company policies, procedures, and best practices for mobile phlebotomists.
• Promoted a safe working environment by consistently practicing proper infection control techniques and maintaining clean work areas.
• Reviewed and processed requisitions for laboratory tests.
• Developed and implemented strategies to improve phlebotomy processes.

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Adapted to diverse patient needs by employing variety of blood collection techniques.