Michelle Shea
Vernon,CT
Summary
Dynamic Medical Assistant with extensive experience at HHC Women's Health, skilled in clinical and patient scheduling. Proven ability to enhance patient care through effective communication and HIPAA compliance. Recognized for training new staff and managing office operations, ensuring a smooth workflow and high-quality service delivery.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Assistant
HHC Women's Health
10.2008 - Current
- Administered blood, urine, and culture samples for laboratory processing.
- Conducted phone triage to prioritize patient needs efficiently.
- Performed phlebotomy procedures while ensuring patient comfort and safety.
- Managed all patient referrals and appointments for Glastonbury office.
- Assisted multiple women’s health departments with clinical and front desk support.
- Oversees UroGynecology office operations, including supplies and inventory management.
- Reviewed provider schedules for discrepancies and ensured procedure authorizations.
- Trained new staff, Works on daily right fax tasks and rescheduling procedures. Works on HHC Pillar.
Pharmacy Technician
CVS Pharmacy
01.2002 - 05.2009
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Medical Assistant Externship
UCONN Health Center
02.2008 - 04.2008
- Supported family physician during examinations and procedures.
- Sanitized and restocked exam rooms and medical equipment.
- Collected patient medical history, symptoms, medication details, and allergies.
- Guided patients to exam rooms, addressed inquiries, and prepared for examinations.
- Managed medical records through filing, organization, and scanning of documents.
Education
Associate of Science - HealthCare Management
Goodwin University
East Hartford, CT05-2027
Certificate - Healthcare Support
Goodwin College
East Hartford, CT06-2015
Medical Assistant
The Sayer School
Hartford, CT10-2008
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Vital signs monitoring
- Direct patient care
- Phlebotomy
- CPR/First aid
- Inventory management
- Reliable team player
- Professionalism and ethics
Accomplishments
- Recognized for outstanding dedication to patient care.
Received the Dedicated To Caring Award. 05/2023
Certification
Taking the CMA Exam in the Summer of 2025.
Timeline
Medical Assistant
HHC Women's Health
10.2008 - Current
Medical Assistant Externship
UCONN Health Center
02.2008 - 04.2008
Pharmacy Technician
CVS Pharmacy
01.2002 - 05.2009
Associate of Science - HealthCare Management
Goodwin University
Certificate - Healthcare Support
Goodwin College
Medical Assistant
The Sayer School
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