Michelle Shepherd
Auburn,NY
Summary
Diligent Claims, Underwriting, and Accounting associate experienced with negotiating and processing settlements, verifying insurance coverages, and maintaining customer satisfaction while being diplomatic and professional. Accustomed to handling sensitive confidential and financial information. Attentive team player motivated to succeed and help the company grow and attain it's goals.
Overview
17
17
years of professional experience
Work History
Claims Specialist
Midstate Mutual Insurance Company
Auburn NY
07.2012 - Current
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Notify reinsurance carriers of claim potential.
- Send proofs of loss and process reinsurance recoveries.
- Perform administrative claim file maintenance.
- Complete and maintain PILR and BI index submissions to ISO.
- Brought company into compliance with CMS requirements.
- Maintain and pursue recoveries on at least of 20 subrogation files.
- Communicate with attorneys regarding claim files.
- Monitored compliance with DFS regulations and industry best practices to promote fair and proper treatment for insured customers.
- Perform administrative duties for all company claim files.
Accounting Assistant
Midstate Mutual Insurance Company
Auburn NY
07.2012 - Current
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Process company cancellations and reinstatements for Personal and Commercial lines.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Prepare and mailed company disclosure notices.
- Report company's working accounts balances to management.
Underwriting Associate
Midstate Mutual Insurance Company
Auburn, NY
07.2006 - Current
- Reviewed credit reports, financial statements.
- Contacted borrowers to gather additional information to make accurate interest additions to policies.
- Assisted agents in finding appropriate programs for new business.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Reviewed inspections for potential hazards.
- Reviewed sales contracts, appraisals, titles, and audits to effectively underwrite policies and apply correct premiums.
- Processed endorsements accurately.
- Prepared company new business reports.
Education
No Degree - English Writing Arts
SUNY Oswego
Insurance, Loss Mitigation,
Continuing Education
Skills
- Adaptability
- Account management
- Effective communication
- Microsoft Word, Excel, Adobe
- Excellent customer service
- Estimate Preparation
- Ability to Prioritize
- Composing Business Correspondence
Accomplishments
- Reduced company overhead by consolidating and absorbing two retiring employees duties.
- Increased Midstate's visibility in the community through being actively involved with the United Way for 15 years.
- Contributed to reducing company loss adjusting expenses by handling subrogation files usually sent to outside adjusters.
Timeline
Claims Specialist
Midstate Mutual Insurance Company
07.2012 - Current
Accounting Assistant
Midstate Mutual Insurance Company
07.2012 - Current
Underwriting Associate
Midstate Mutual Insurance Company
07.2006 - Current
No Degree - English Writing Arts
SUNY Oswego
Insurance, Loss Mitigation,
Continuing Education