PATRICIA SCOTT
Meherrin,VA
Summary
Energetic and performance-driven with 25+ years of fostering and delivering exceptional customer service experiences. Seeking to contribute mine strong communication and analytical skills with a company who's values align with mine passions.
Overview
25
25
years of professional experience
Work History
Claims Specialist
Wells Fargo
09.2024 - Current
- Managed approximately 30+ incoming and out going calls of effectively while prioritizing and maintaining excellent organizational skills.
- Enhanced customer satisfaction by providing consistent communication, empathy, and clear explanations of the claim process.
- Negotiated settlements to achieve favorable outcomes.
- Achieved performance targets consistently by diligently updating claim files, ensuring accuracy and compliance are met.
Small Business Fufillment Specialist
Wells Fargo
01.2023 - 09.2024
- Provided extensive phone support assisting 40+ clients with submitting online applications.
- Researched and verified required documents using multiple computer systems and search engines.
- Utilized strong organizational skills to process and complete applications error free within a set time period.
- Contributed to team success, consistently achieving call center performance metrics.
Customer Care Representative
Wells Fargo
10.2011 - 01.2023
- Mentored new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for leadership.
- Managed 80+ incoming calls per day with exceptional professionalism and efficiency.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Exceeded call center performance metrics consistently.
Skills
Adaptability
Teamwork skills
Interpersonal Skills
Organizational Skills
Critical Thinking
Professionalism
Time Management
Customer Service
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Work-life balanceCareer advancementCompany Culture401k matchPaid sick leavePaid time offWork from home optionPersonal development programsHealthcare benefitsStock Options / Equity / Profit SharingFlexible work hoursTimeline
Claims Specialist
Wells Fargo
09.2024 - Current
Small Business Fufillment Specialist
Wells Fargo
01.2023 - 09.2024
Customer Care Representative
Wells Fargo
10.2011 - 01.2023
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