Michelle Shillingford

Conducted housing diversion assessments and completed intake to identify safe housing options, facilitating access outside emergency shelter.

Provided problem-solving support and crisis intervention, effectively addressing housing instability and reducing homelessness risk.

Connect clients with rental, financial, employment, healthcare, and legal support resources.

Assist eligible households with rental arrears, security deposits, utility costs, and emergency financial assistance.

Advocated with landlords, agencies, and service providers to eliminate housing barriers, enhancing household stability.

Facilitated client admissions and maintained accurate electronic medical records in Kipu system to ensure seamless data management.

Managed documentation for STD, FMLA, state, employee benefits leave, financial mobility, and insurance requirements to support compliance and client needs.

Executed reviews and completions of medical records release forms, authorizations, and documentation requests to uphold patient confidentiality.

Coordinated with care team on discharge planning, referrals, and aftercare services to support continuity of care.

Facilitated client housing searches and matched clients with appropriate housing options, fostering strong relationships with property managers and DMH housing authorities to enhance client access to housing.

Conducted housing inspections with state inspectors to ensure compliance with state standards, contributing to safe and quality housing for clients.

Advocated for client needs and linked clients to vital community resources and essential services, such as food assistance, healthcare, SSI, and SSDI benefits, improving overall client well-being.