Michelle Shinault
Baldwyn,MS
Summary
To obtain employment in a clerical field with opportunity for advancement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Call Center Agent
Arise Virtural Solutions
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Patient Access Specialist
NMMC
08.2022 - 10.2022
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Collected and validated patient demographics and insurance information
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
Customer Service
ACCO Brands
01.2014 - 01.2014
- Processed orders from customers.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Created customer support strategies to increase customer retention.
- Created and enhanced call sequencing flows and scripts to enhance team performance.
Sales Associate
JC Penney
01.2009 - 01.2014
- Assist customers
- Sales and stock department
- Operate cash register.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Managed returns, exchanges and refunds in accordance with store policy
- Solved customer challenges by offering relevant products and services
- Assessed customer needs and utilized suggestive selling techniques to drive sales
Cashier
Walmart
01.2005 - 01.2008
- Assist customers and operate cash register.
- Lifted up to 25 pounds at once and used forklift to move heavier loads
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
Education
Some College (No Degree) -
Itawamba Community
Tupelo,MSHigh School Diploma -
Baldwyn High School
Baldwyn,MS05.2002
Medical Administrative Assistant -
Medical 2 Career College
Tupelo,MS03.2019
Skills
- Customer Data Confidentiality
- Customer Communication
- Corrective Actions
- Training and Development
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Call Center Agent
Arise Virtural Solutions
07.2023 - Current
Patient Access Specialist
NMMC
08.2022 - 10.2022
Customer Service
ACCO Brands
01.2014 - 01.2014
Sales Associate
JC Penney
01.2009 - 01.2014
Cashier
Walmart
01.2005 - 01.2008
Some College (No Degree) -
Itawamba Community
High School Diploma -
Baldwyn High School
Medical Administrative Assistant -
Medical 2 Career College