Michelle Shinault
Baldwyn,MS
Summary
To obtain employment in a clerical field with opportunity for advancement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Call Center Agent
Arise Virtural Solutions
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Patient Access Specialist
NMMC
08.2022 - 10.2022
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Collected and validated patient demographics and insurance information
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
Customer Service
ACCO Brands
01.2014 - 01.2014
- Processed orders from customers.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Created customer support strategies to increase customer retention.
- Created and enhanced call sequencing flows and scripts to enhance team performance.
Sales Associate
JC Penney
01.2009 - 01.2014
- Assist customers
- Sales and stock department
- Operate cash register.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Managed returns, exchanges and refunds in accordance with store policy
- Solved customer challenges by offering relevant products and services
- Assessed customer needs and utilized suggestive selling techniques to drive sales
Cashier
Walmart
01.2005 - 01.2008
- Assist customers and operate cash register.
- Lifted up to 25 pounds at once and used forklift to move heavier loads
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
Education
Some College (No Degree) -
Itawamba Community
Tupelo,MSHigh School Diploma -
Baldwyn High School
Baldwyn,MS05.2002
Medical Administrative Assistant -
Medical 2 Career College
Tupelo,MS03.2019
Skills
- Customer Data Confidentiality
- Customer Communication
- Corrective Actions
- Training and Development
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Call Center Agent
Arise Virtural Solutions
07.2023 - Current
Patient Access Specialist
NMMC
08.2022 - 10.2022
Customer Service
ACCO Brands
01.2014 - 01.2014
Sales Associate
JC Penney
01.2009 - 01.2014
Cashier
Walmart
01.2005 - 01.2008
Some College (No Degree) -
Itawamba Community
High School Diploma -
Baldwyn High School
Medical Administrative Assistant -
Medical 2 Career College
Similar Profiles
Shaneka WootenShaneka Wooten
Customer Service Representative at Arise Virtural SolutionsCustomer Service Representative at Arise Virtural Solutions
Kimberly WardKimberly Ward
Customer Service Representative at Arise Virtural SolutionsCustomer Service Representative at Arise Virtural Solutions
Alyce HolifieldAlyce Holifield
Customer Service Representative at Arise Virtural SolutionsCustomer Service Representative at Arise Virtural Solutions
Christina ScalesChristina Scales
Arise Customer Service Agent at Arise Virtural SolutionsArise Customer Service Agent at Arise Virtural Solutions
Amanda HammAmanda Hamm
equipment operator at Acco Brandsequipment operator at Acco Brands