Michelle Shonleber
Springfield,PA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
13
13
years of professional experience
Work History
Sales Associate II / Key Holder
Ten Thousand Villages
Media, PA
07.2018 - Current
- Represent Ten Thousand Villages (TTV) by fostering their own 5 step selling process
- Promote and fund raised for non-profit local partnerships
- Participated and won multiple times in store and regional contests for top sales and customer service
- Engaged with customers to build rapport and promote long-term loyalty for increased sales
- Created financial reports and documentation for review by store management staff
Senior Assistant Director of Financial Aid
Bryn Mawr College
Bryn Mawr, PA
12.2017 - 06.2018
- Awarded and determined eligibility of funds from institutional, federal, state, and outside grants/scholarships, special programs, and employment programs for undergraduates
- Assisted and counseled prospective and current students with CSS PROFILE, FAFSA, IDOC, and other financial aid forms, verification, and processes
- Awarded and determined eligibility for federal Direct and Alternative loans for Post baccalaureate (PB) and Premedical students
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Maintained energy and enthusiasm in fast-paced environment
Associate Director of Financial Aid
Harcum College
Bryn Mawr, PA
12.2014 - 12.2017
- Gathered information from various modalities including ISIRS or CPS, COD, and NSLDS for tracking & monitoring
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages
- Assisted in development of student financial aid plans and packages
Director of Financial Aid
Moore College Of Art And Design
Philadelphia, PA
01.2013 - 01.2014
- Held FAFSA workshops to assist prospective and current students applying for federal student aid as well as exit counseling sessions for student loan borrowers preparing to graduate
- Provided financial aid counseling to enrolled and prospective students
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards
- Helped individuals complete physical and electronic paperwork such as FAFSA
- Counseled students and parents about financial aid options and program details
Assistant Director
Moore College Of Art And Design
Philadelphia, PA
01.2009 - 01.2013
- Worked with Admissions Director on newly admitted student appeals and awarded scholarships and grants as needed using professional judgment, appeal calculator, competitive shopping, and performed dependency overrides wen applicable
- Managed and built selection sets, advanced searches and report writing to better aid in monitoring variety of things such as student packages (awards), appeals, academic progress, and discount rate
- Trained and mentored new employees on industry practices and business operations
Counselor
Moore College Of Art And Design
Philadelphia, PA
01.2008 - 01.2009
- Assisted all students through financial aid process by packaging, FAFSA verification, counseling, loan certifying/originating and disbursing
- Worked closely with veteran students and certified their benefit eligibility using VA Once
- Coordinated, presented, and participated in all of Moore College's Open Houses, Sneak Previews, New Student Clearance and Orientation events
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels
Education
Sales, Management, Marketing, Statistics - Business Marketing
Cabrini University
Wayne, PA05.2005
Bachelor of Science - Marketing, Design - Concentration Advertising
Cabrini College
05.2005
Skills
- Decision Making
- Customer Service Management
- Team Building and Motivation
- Sales Leadership
- Creativity and Originality
- Service-Oriented
Accomplishments
- Developed new marketing strategies to increase business.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded and determined eligibility for federal direct and alternative Loans
Timeline
Sales Associate II / Key Holder
Ten Thousand Villages
07.2018 - Current
Senior Assistant Director of Financial Aid
Bryn Mawr College
12.2017 - 06.2018
Associate Director of Financial Aid
Harcum College
12.2014 - 12.2017
Director of Financial Aid
Moore College Of Art And Design
01.2013 - 01.2014
Assistant Director
Moore College Of Art And Design
01.2009 - 01.2013
Counselor
Moore College Of Art And Design
01.2008 - 01.2009
Sales, Management, Marketing, Statistics - Business Marketing
Cabrini University
Bachelor of Science - Marketing, Design - Concentration Advertising
Cabrini College
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