Michelle Shortall
Nashville,TN
Summary
Results-oriented professional with extensive experience in operations management and staff development. Known for optimizing processes and aligning operational strategies with marketing initiatives, driving growth and efficiency in a multi-site environment.
Overview
20
20
years of professional experience
Work History
Area Director of Operations
PF Chang's
Nashville, TN
12.2019 - Current
- Led operational strategies to enhance efficiency across multiple locations.
- Developed and implemented training programs for management teams, fostering leadership skills.
- Streamlined supply chain processes, reducing costs while maintaining quality standards.
- Collaborated with marketing to align promotional initiatives with operational capabilities.
General Manager
PF Chang's
Tampa, FL
08.2009 - 12.2019
- Led operational initiatives to enhance customer satisfaction and streamline service delivery.
- Developed and implemented training programs to improve staff performance and retention rates.
- Managed inventory control processes to minimize waste and optimize supply chain efficiency.
- Analyzed sales trends to inform menu development and promotional strategies, driving revenue growth.
Hospitality Manager
PF Chang's
Orlando, FL
08.2006 - 07.2009
- Led daily operations to ensure exceptional guest experiences and service quality.
- Developed and implemented training programs to enhance staff performance and retention.
- Oversaw inventory management, optimizing supply chain processes for efficiency.
- Analyzed customer feedback to drive improvements in service delivery and menu offerings.
Education
High School Diploma -
Valencia College
Orlando, FLSkills
- Data-driven decision making
- Operations management
- Organizational development
- Staff development
Timeline
Area Director of Operations
PF Chang's
12.2019 - Current
General Manager
PF Chang's
08.2009 - 12.2019
Hospitality Manager
PF Chang's
08.2006 - 07.2009
High School Diploma -
Valencia College