Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MICHELLE SIDDALL

BUSINESS OWNER
WELLESLEY,MA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

30
30
years of professional experience
1
1
Certification

Work History

BUSINESS OWNER

Pro-Coat
08.2007 - 12.2023


  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Established strong customer relationships through excellent communication and attentive service.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Optimized workflow by analyzing operational data and implementing process improvements.
  • Mitigated risks by developing comprehensive contingency plans for various potential scenarios.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Mitigated business risks by working closely with staff members and assessing performance.

EXPORT MANAGER

Mitsubishi Corporation / MMC Auto Africa
03.1995 - 01.2007


  • Expanded export market presence by identifying and securing new business opportunities.
  • Accelerated revenue growth with the development and implementation of effective export strategies.
  • Enhanced customer satisfaction by providing exceptional support and resolving issues promptly.
  • Streamlined export processes, reducing operational costs and improving efficiency.
  • Developed strong relationships with international partners, fostering long-term business collaborations.
  • Managed complex logistics for timely delivery of goods, ensuring optimal shipment conditions were maintained.
  • Implemented continuous improvement initiatives, streamlining operations and enhancing overall productivity in the export department.
  • Optimized supply chain operations by collaborating closely with suppliers, carriers, freight forwarders, customs brokers, and other key stakeholders involved in the export process.
  • Maintained accurate records/documentation related to all aspects of exports—ensuring full traceability during audits/inspections as needed.
  • Prepared various import, export and supplier forms for customs submittal.
  • Designed export strategies to meet project delivery requirements.
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Coordinated with shipping and transport companies on behalf of clients.

PARTS IMPORT MANAGER

Krones Southern Africa
01.1994 - 02.1995


  • Enhanced operational efficiency by streamlining import processes and implementing new software tools.
  • Reduced costs for the organization by negotiating favorable contracts with international suppliers.
  • Improved delivery times by optimizing logistics and coordinating closely with freight forwarders.
  • Ensured compliance with customs regulations, facilitating smooth and timely clearance of goods.
  • Developed strong relationships with vendors, fostering a collaborative environment for successful negotiations.
  • Implemented inventory control systems to maintain optimal stock levels and reduce excess inventory costs.
  • Fostered a proactive approach in handling issues related to shipment delays, damages, or discrepancies, minimizing disruptions to the supply chain.
  • Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
  • Coordinated shipments of product from country of origin to final destination by both air and land transport.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.

Education

West Ridge High School
Johannesburg, South Africa

Skills

  • Staff Management
  • Project Management
  • Customer Service
  • Business Development
  • Business Planning
  • Resources Allocation
  • Quality Assurance
  • Employee Development
  • Strategic Decision-Making
  • Cost Control and Budgeting
  • Financial Administration
  • Work Planning and Prioritization
  • Customer Relations
  • Process Improvement
  • Operations Management
  • Customer Relationship Management

Certification

PUBLIC RELATIONS / SECRETARIAL CERTIFICATE, KELLY GREENOAKS, 1993

Timeline

BUSINESS OWNER

Pro-Coat
08.2007 - 12.2023

EXPORT MANAGER

Mitsubishi Corporation / MMC Auto Africa
03.1995 - 01.2007

PARTS IMPORT MANAGER

Krones Southern Africa
01.1994 - 02.1995

West Ridge High School

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MICHELLE SIDDALLBUSINESS OWNER