Michelle Simpson

• Launched and successfully operated a professional cleaning company, specializing in commercial cleaning services growing revenue to $1,000,000.00 in two years.
• Managed day-to-day operations, including client communication, scheduling, and staff supervision.
• Oversaw budgeting, invoicing, and financial tracking to ensure profitability.
• Demonstrated strong leadership and problem-solving skills, handling customer concerns promptly and effectively.
• Maintained high standards of service, leading to positive customer reviews and repeat business.

Skills:

• Small business management
• Entrepreneurship
• Client relationship management
• Marketing and promotional strategies
• Financial management and budgeting
• Trained and motivated employees to perform daily business functions.

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Assisted in the planning of school events and meetings, ensuring smooth execution and positive outcomes.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Helped maintain office security by monitoring visitor access and issuing badges as needed.