Michelle Skersick
Gallup,NM
Summary
Professional, helpful and highly-motivated individual with 11 years of expertise helping Gallup, McKinley County with community outreach through evidence based treatment, education and prevention. Talented at assisting with peer support and local community resources to accomplish, harm reduction and provide training and education while maintaining confidentiality. Consistently maintained respectable appearance and demeanor to represent organization in positive way at all times with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Case Manager Coordinator
Contractor
Gallup, NM
03.2023 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Educated clients about mental health conditions, medications and self-care techniques.
- Supported family members by providing information on local support groups.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Participated in professional development activities related to case management best practices.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Maintained up-to-date case records with case activity status.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
Treatment Coordinator
McKinley County
Gallup, NM
02.2007 - 02.2013
- Coordinated the Intensive Outpatient Treatment Program (IOP)
- Managed treatment case staffing
- Completed initial intake
- Was in charge of orientation and screening of all new clients
- Tracked client progress
- Collected fees
- Managed IOP account
- Managed Counselors contracts,
- Completed and submitted quarterly reports to the Department of Finance.
- Held interviews with patients to hear concerns, gather health history and understand objectives.
- Identified family members, social networks and community systems for inclusion in client treatment plans.
- Functioned as team leader and organized all treatment and placement activities
- Processed patient intake information and updated records prior to treatment.
- Communicated with patients to ensure quality of care and develop care plans.
- Provided administrative support for patient care staff.
- Received and routed documented treatment plans and documents to appropriate parties
Drug Court Coordinator
McKinley County
Gallup, NM
06.2005 - 02.2007
- Manage and update Drug Court database
- Complete initial intake of offenders
- Coordinate Court proceedings with Judge, District Attorney, Defense Counsel, treatment providers and offenders
- Completed the New Mexico, McKinley County Quarterly Reports to DFA
- Worked with other coordinators throughout the State and submitted monthly reports to the Administrative Office of the Courts
- Tracked offender recidivism
- Planned offender graduations and phase changes, provided incentives to offenders for positive behavior
- Planned and coordinated monthly team meetings
- Created the Policy and Procedure Manual for the program
- Managed the Drug Court account, including collecting fees, supply and incentive ordering and deposits.
- Wrote error-free and professional correspondence on behalf of court system.
- Recorded meeting minutes for distribution to officials and staff members.
Education
High School Diploma -
Gallup High School
Gallup, NM05.2002
Criminal Justice
Central New Mexico Community College
Albuquerque, NMSome College (No Degree) -
University of New Mexico
Albuquerque, NMSkills
- Case Management Services
- Data Entry
- Meeting Preparation
- Budget Management
- Expense Reduction
- Client and Family Support and Assistance
- Research and Facts Collecting
- Effective Communication
- Time Management
- Client Intake
- Community Outreach
- Active Listening
- Decision-Making
- Critical Thinking
- Planning & Organizing
- Flexible Schedule
- Computer Skills
- Teambuilding
- People Skills
- Filing and Recordkeeping
- HIPAA Compliance
- Knowledgeable in performing assessments using ADE Needs and SASSI programs
- Recidivism Checks
- Intervention Plans
- Service Referrals
Timeline
Case Manager Coordinator
Contractor
03.2023 - Current
Treatment Coordinator
McKinley County
02.2007 - 02.2013
Drug Court Coordinator
McKinley County
06.2005 - 02.2007
High School Diploma -
Gallup High School
Criminal Justice
Central New Mexico Community College
Some College (No Degree) -
University of New Mexico