
Accomplished Office Manager with a proven track record at Doug Willemin Heating and Air, enhancing operational efficiency and customer satisfaction. Expert in Office Administration and Customer Service, demonstrated through streamlined scheduling and billing processes. Achieved significant improvements in office personnel performance and client relations, leveraging strong organizational skills and Microsoft Office proficiency.
My responsibilities included, managing the integrity of both technicians and office personnel. Scheduling both residential and commercial clientele. paying close attention to acute detail ; invoicing, payroll and equipment purchasing. Knowledge of Microsoft, Office, outlook, word, excel, and dispatching software Housecall Pro and practice fusion
Effectively communicate with clients both residential and commercial. Updating proper timeslots monitor project progress and make any adjustments as needed. Implemented quality control measures to the highest level of workmanship, ability to pull permits, blue steak, successfully, complete weekly invoicing and payroll. Please note: worked here the first time March 2005 - June 2008 as well.
My core duties included obtaining insurance authorizations and making sure all medical data is documented confirms patient info, insurance and surgical procedures and preparations. Minimize delays with anesthesia coverage and equipment needs. Using HopCo digital care platform.
Duties included, providing excellent patient care, scheduling and rescheduling based on providers documentation collection of payments, both cash pay, and insurance copayment. Completion of all EOB invoicing. Punctual and reliable in working with providers and giving the best experience possible. Knowledge in Chirofusion billing platform and Intuit.