Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Smith

Buckeye,AZ

Summary

Accomplished Office Manager with a proven track record at Doug Willemin Heating and Air, enhancing operational efficiency and customer satisfaction. Expert in Office Administration and Customer Service, demonstrated through streamlined scheduling and billing processes. Achieved significant improvements in office personnel performance and client relations, leveraging strong organizational skills and Microsoft Office proficiency.

Overview

11
11
years of professional experience

Work History

Office Manager

Doug Willemin Heating and Air
Glendale, AZ
01.2022 - 09.2024

My responsibilities included, managing the integrity of both technicians and office personnel. Scheduling both residential and commercial clientele. paying close attention to acute detail ; invoicing, payroll and equipment purchasing. Knowledge of Microsoft, Office, outlook, word, excel, and dispatching software Housecall Pro and practice fusion

Plumbing Dispatcher

Diamondback Plumbing
Phoenix, AZ
05.2016 - 04.2018

Effectively communicate with clients both residential and commercial. Updating proper timeslots monitor project progress and make any adjustments as needed. Implemented quality control measures to the highest level of workmanship, ability to pull permits, blue steak, successfully, complete weekly invoicing and payroll. Please note: worked here the first time March 2005 - June 2008 as well.

Surgery Scheduling Coordinator

Core Institute
Phoenix, NY
03.2016 - 04.2018

My core duties included obtaining insurance authorizations and making sure all medical data is documented confirms patient info, insurance and surgical procedures and preparations. Minimize delays with anesthesia coverage and equipment needs. Using HopCo digital care platform.

Medical Front Office Coordinator

Ace Chiropractic & Alternative Health And Medical
Peoria, AZ
05.2013 - 03.2016

Duties included, providing excellent patient care, scheduling and rescheduling based on providers documentation collection of payments, both cash pay, and insurance copayment. Completion of all EOB invoicing. Punctual and reliable in working with providers and giving the best experience possible. Knowledge in Chirofusion billing platform and Intuit.

Education

High School Diploma -

Ayala High
Chino Hills, CA
1994

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Data Entry
  • Billing

Timeline

Office Manager

Doug Willemin Heating and Air
01.2022 - 09.2024

Plumbing Dispatcher

Diamondback Plumbing
05.2016 - 04.2018

Surgery Scheduling Coordinator

Core Institute
03.2016 - 04.2018

Medical Front Office Coordinator

Ace Chiropractic & Alternative Health And Medical
05.2013 - 03.2016

High School Diploma -

Ayala High
Michelle Smith