Summary
Overview
Work History
Skills
Websites
Affiliations
Certification
Timeline
Additional Experience
Generic

Michelle Smith

Plano,TX

Summary

A top-performing Executive Assistant with extensive experience in facilitating daily operations for C-Suite executives and teams. Highly skilled in overseeing all facets of daily operations, collaborating with cross-functional teams to drive communication, schedule coordination, and project management. Proven ability in anticipating executive needs, delivering multiple options and strategies to ensure goal achievement whilst maintaining confidentiality.

Experienced with managing executive schedules, travel arrangements, and meeting coordination. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Knowledge of office management software and administrative protocols.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Executive Assistant

ServiceNow
01.2024 - 01.2025
  • Provide administrative support for the SVP Global Consulting Service and executive teams, coordinating complex calendar management and travel arrangements for professional and personal trips. Maintain detailed records of financial transactions for expense reporting and reconciliation.
  • Coordinate various meetings including team meetings, off-sites and global all hands
  • Schedule Domestic and International travel and meeting coordination
  • Mentor admin staff of varying levels to assure consistency and competency
  • Collaborate effectively with employees and senior leaders across ServiceNow
  • Assured professional customer interactions

Executive Administrator

RealPage
01.2023 - 01.2024
  • Provide administrative support for the Chief Marketing Officer and executive teams, coordinating complex calendar management and travel arrangements for professional and personal trips. Maintain detailed records of financial transactions for expense reporting and reconciliation.
  • Attend conferences to facilitate on-site agenda and meeting coordination.
  • Oversee special projects, ensuring milestone achievement in alignment with scope, timeline, and budgets.
  • Produce and disseminate weekly newsletter of all internal activities for executive and marketing teams.

Executive Assistant

Splunk
01.2022 - 01.2023
  • Oversaw calendar management and travel arrangements for VP of Customer (East Coast), and VP of Education (West Coast).
  • Evaluated existing operations to identify inefficiencies and redundancies, innovating strategies and programs to streamline workflow, documentation, and reporting.

Executive Assistant – Executive Management Team

Ericsson
01.2018 - 01.2022
  • Delivered operational support for the VP of Network Services, and later for the Executive Vice President and General Manager of the Global Customer Unit.
  • Promoted after four months based on performance.
  • Administered training and development for two additional Executive Assistants in the unit, driving cohesive workflow and continuous regulatory compliance.
  • Coordinated monthly leadership meetings and agendas, preparing documentation and presentations, as needed.
  • Collaborated with the Chief of Staff to maximize productivity of EVP.
  • Planned and executed events and international travel based on executive needs.
  • Forged partnerships with internal and external clients, as well as administrative teams to streamline communications and facilitate calendar management.

Skills

  • Strategic Planning & Analysis
  • Project Management
  • Schedule Coordination
  • Team Development & Leadership
  • Documentation & Reporting
  • Microsoft and Google Office Suite
  • Executive support
  • Strong problem solver
  • Schedule & calendar planning
  • Meticulous attention to detail
  • Information confidentiality
  • Expense reporting
  • Professional and mature
  • Travel coordination
  • Meeting and Event Planning

Affiliations

  • International Association of Administrative Professionals

Certification

  • Certified Executive Assistant, Professional Administrative Certification of Excellence
  • Notary Public
  • Board Member, Dallas Admin Awards
  • International Association of Administrative Professionals

Timeline

Executive Assistant

ServiceNow
01.2024 - 01.2025

Executive Administrator

RealPage
01.2023 - 01.2024

Executive Assistant

Splunk
01.2022 - 01.2023

Executive Assistant – Executive Management Team

Ericsson
01.2018 - 01.2022

Additional Experience

  • Director of Administration, ProCom Consulting, Alpharetta, GA
  • Executive Assistant/Office Manager, Compass Learning, Austin, TX
  • Executive Assistant, Frontier Communications, Rochester, NY

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