Michelle Smith
New Orleans
Summary
Over 37 years of experience in processing a wide range of mortgage types, including FHA, VA, Jumbo, TSAHC, bank statement, bond, soft seconds, and construction loans. Demonstrated success in divisional management, leading teams of 15 to 20 employees to achieve significant performance and volume growth. Expertise in marketing and advertising strategies that drive business success. Proficient in software systems such as DU, LP, Encompass, and Optimal Blue, ensuring operational efficiency and compliance.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Aucoin CPA
Metairie
09.2025 - Current
- Managed daily office operations and maintained organized filing systems.
- Coordinated scheduling for meetings and client appointments with precision.
- Handled incoming calls and directed inquiries to appropriate team members.
- Supported bookkeeping tasks by entering data into accounting software.
Bartender
Vic's Kangaroo Cafe
New Orleans
08.2025 - Current
- Greeted customers and provided excellent customer service.
- Managed cash register, processed payments, and handled transactions accurately.
- Developed good working relationships with fellow employees through effective communication.
Bartender
Lots of Luck Lounge
New Orleans
07.2022 - 07.2025
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed cash register, processed payments, and handled transactions accurately.
- Performed opening and closing duties including restocking supplies.
Sr. Loan Processor-Remote
CrossCountry Mortgage, LLC
New Orleans
02.2020 - 11.2022
- Completed FHA and VA case assignments, verification tasks, appraisal processes, and insurance documentation.
- Reviewed loan documents including appraisals, titles, CPL, chain of title, and credit reports.
- Collaborated with loan officers to ensure accuracy throughout underwriting and funding processes.
- Communicated effectively with borrowers across various socioeconomic backgrounds and education levels.
- Trained junior processors on order completion, loan prioritization, and basic processing systems.
- Processed 30 loans from initiation to finalization within established timelines.
Director of Business Development
Dependable In-Home Care
New Orleans
09.2019 - 02.2022
- Onboarded caregivers, CNAs, RNs, and LPNs to align with organizational standards.
- Conducted orientation sessions to equip new employees with essential information and resources.
- Developed customized solutions during in-home visits, boosting repeat business engagements.
Bartender
Blue Ghost Tavern
Metairie
08.2019 - 08.2020
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Loan Officer Assistant
Envoy Mortgage LLC
Metairie
06.2016 - 05.2018
- Helped a loan officer grow pipeline from 500k monthly to a $2 million monthly in 1.5 years
- Assisted in reducing application errors, carefully verifying applicant information against required documentation
- Reviewed and processed loans for underwriting approval
- Cold call, marketing, and networking for potential new real estate agents
- Performed seminars, lunch and learns on educating realtors and potential home buyers on programs, products, credit repair and budgeting
Education
Associate - Business Management, Marketing/Merchandising
Antonelli College
Cincinnati, OH01.1995
Skills
- Office management and scheduling
- Data entry and filing
- Customer relationship management
- Loan processing
- Document review
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Customer service
- Training development
- Team collaboration
- Interpersonal skills
- Self-starter
- Computer proficiency
- Resourcefulness
Timeline
Administrative Assistant
Aucoin CPA
09.2025 - Current
Bartender
Vic's Kangaroo Cafe
08.2025 - Current
Bartender
Lots of Luck Lounge
07.2022 - 07.2025
Sr. Loan Processor-Remote
CrossCountry Mortgage, LLC
02.2020 - 11.2022
Director of Business Development
Dependable In-Home Care
09.2019 - 02.2022
Bartender
Blue Ghost Tavern
08.2019 - 08.2020
Loan Officer Assistant
Envoy Mortgage LLC
06.2016 - 05.2018
Associate - Business Management, Marketing/Merchandising
Antonelli College