MICHELLE SMITH
ATLANTIC CITY,NJ
Summary
Dynamic Sales Lead at WHSmith with a proven track record in visual merchandising and employee training. Expert in customer engagement and cash handling, consistently enhanced store performance and maintained high standards of professionalism. Attention to detail and effective communication skills fostered a positive shopping experience, driving increased customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Lead
WHSmith
Atlantic City, New Jersey
10.2021 - Current
- Trained new employees on effective sales techniques and store procedures to enhance team performance.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment. Responsible for the overall cleanliness of the store.
- Maintained attractive merchandise displays to encourage customer engagement and increase sales.
- Managed cash register operations with POS system, ensuring accurate processing of sales and returns.
Education
High School Diploma -
Daylight/Twilight High School
Trenton, NJ06-2002
Skills
- Sales strategy
- Customer engagement
- Relationship management
- Performance coaching
- Point of sale systems
- Inventory management
- Cash handling
- Team leadership
- Multitasking
- Attention to detail
- Effective communication
- Professionalism
Dates
2025, 01/31/25
Social Security Number
XXX-XX-9898
Earnings Summary
0, 0, 0, 0, 0, 0
Employer Information
MARSHALL RETAIL GROUP LL, 6600 BERMUDA RD, LAS VEGAS, NV, 89119, 56-2305713
Timeline
Sales Lead
WHSmith
10.2021 - Current
High School Diploma -
Daylight/Twilight High School