MICHELLE SNARE-OTTO
Hudson,FL
Summary
Organized and dependable candidate with a high level of integrity and ethics. I am a compassionate and empathetic recovering addict who is seeking employment as a Peer Specialist. I am working towards my certification for a Certified Recovery Peer Specialist. I have lived experience with substance use disorder and mental health disorder. I am aiming to use my knowledge, skills, and lived experience to help others who also have a substance use disorder and/or mental health disorder.
Overview
1
1
Certification
Work History
Customer Service Representative
Dial America
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adjusted sales scripts to better target the needs and interests or specific individuals.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Explained product or services and answered customer questions.
Education
Associate of Arts - HealthCare Administration Medical Records
University of Phoenix
Tempe, AZCertificate - Addiction Services
Pasco-Hernando State College
Spring Hill, FL07.2024
Skills
- Advocacy
- Conflict Mediation
- Decision-Making
- Peer to Peer Support
- Attention to Detail
- Social Interaction
- Communication Abilities
- Relationship-Building Skills
- Rapport Building
- Leadership Skills
Accomplishments
- Completed DCFs Helping Others Heal 40 hour training and received my certificate
- Certificate for completing the course for Working with Persons with Opioid Use Disorders
- Certificate for completing Double Trouble: Common Risk Factors for Mental Health and Substance Use Disorders
- Certificate for completing Xylazine and Opioid Use
- Certificate for completing Stigma and Substance Use Disorder Prevention Part 1 & 2
- In the Peer Leadership Academy Program through the Peer Support Coalition of Florida
Certification
Working towards my CRPS (Certified Recovery Peer Specialist) Certification
Affiliations
- Florida RAP Team
- Peer Support Coalition of Florida
- Mobilize Recovery
Timeline
Customer Service Representative
Dial America
Associate of Arts - HealthCare Administration Medical Records
University of Phoenix
Certificate - Addiction Services
Pasco-Hernando State College
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