NEVAEH PATTERSON
PENSACOLA,USA
Summary
Dedicated server and certified nursing assistant with over 7 years of experience in customer service and patient care. Adept at managing high-volume service environments and delivering personalized care plans, enhancing both customer satisfaction and resident well-being. Possesses strong skills in time management, problem-solving, and multitasking, with a focus on fostering team collaboration and operational efficiency. Carries knowledge in medical equipment and medical insurance.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Rotech Healthcare
Pensacola, Florida
11.2024 - Current
- Addressed customer inquiries through phone and email communication.
- Resolved product issues by coordinating with logistics and technical teams.
- Maintained accurate customer records using CRM software and databases.
- Monitored customer feedback to identify trends and areas for improvement.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Server
Sonny's BBQ
Pensacola, USA
01.2018 - Current
- Serve guests with exceptional customer service, fostering a welcoming atmosphere and ensuring prompt, accurate order delivery.
- Efficiently manage high-volume service, enhancing customer satisfaction and contributing to repeat patronage.
- Collaborate with team members to maintain seamless operations, ensuring a clean and organized dining environment.
- Accurately handle transactions and maintain records, ensuring error-free billing and customer trust.
CNA
The Residence Memory Care Facility
Pensacola, USA
04.2022 - 01.2023
- Provided compassionate care to residents, enhancing their daily living experience and fostering a nurturing environment.
- Worked closely with healthcare teams to deliver personalized care plans, improving resident satisfaction and overall health outcomes.
- Implemented care strategies that improved resident comfort and well-being, leading to noticeable improvements in quality of life.
CNA
Arcadia Health and Rehabilitation Center
Pensacola, USA
05.2021 - 10.2021
- Delivered compassionate care to residents, enhancing their daily living activities and fostering a supportive environment at Arcadia Health.
- Worked closely with healthcare teams to ensure seamless patient care, contributing to improved patient outcomes and team efficiency.
- Implemented effective care strategies that improved patient satisfaction and operational efficiency during tenure at Arcadia Health.
Education
High School Diploma -
West Florida High School
Pensacola, FL03.2021
Skills
- Time Management
- Problem Solving
- Customer Service
- Multitasking
- Patient Care
- Team Collaboration
- Operational Efficiency
- Medical Equipment
- Advocacy
- Collaboration
- EHR/EMR Systems
- HIPAA Compliance
- Oxygen Handling
- Patient Order Management
- Durable Medical Equipment Management
- Wheelchair Handling
- Hospital Bed Mechanisms
Additional Information - Additional Skills
- Advocated for patient needs, resulting in tailored care approaches that significantly enhanced resident engagement and satisfaction.
- Collaborated with healthcare teams to implement personalized care plans, enhancing resident well-being and fostering a nurturing environment.
- Understands full scope of EHR/EMR systems in order to document patient care and remain HIPAA compliant.
- Adept in proper handling of all oxygen contents including portable tanks and stationary concentrators.
- Proficient in handling patient order forms and managing durable medical equipment.
- Skilled in managing and replacing oxygen tanks between patient uses.
- Previous exposure and well-equipped on handling wheelchairs, utilizing hospital bed mechanisms, and providing adequate setup.
- Understands full scope of PAP machines in ticketing and patient education.
Timeline
Customer Service Representative
Rotech Healthcare
11.2024 - Current
CNA
The Residence Memory Care Facility
04.2022 - 01.2023
CNA
Arcadia Health and Rehabilitation Center
05.2021 - 10.2021
Server
Sonny's BBQ
01.2018 - Current
High School Diploma -
West Florida High School