Michelle Solheim
Summary
Collaborative leader with dedication and compassion to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Demonstrated understanding of services, programs and resources. Forward-thinking, resourceful and dedicated professional with excellent understanding of reporting, quality assurance, and training needs.
Overview
8
8
years of professional experience
2
2
Certification
Work History
Adult Substance Use Disorder Programs Manager
Elevate
08.2022 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Partnered with local organizations to expand access to social and community services.
- Utilized grant writing skills to secure additional program funding.
- Advocated for social and community service programs to increase awareness and funding.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Provided leadership, guidance and support to staff members.
- Researched best practices and developed strategies to improve program outcomes.
- Conducted outreach activities to engage local stakeholders in programs.
- Monitored program performance and outcomes for successful delivery of services.
- Established and maintained relationships with key stakeholders.
Drug Treatment Court Case Manager
Elevate- Washington County
04.2021 - 08.2022
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to report to a multi-interdisciplinary team.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Researched best practices and developed strategies to improve program outcomes.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Treatment Specialist
Kettle Moraine Correctional Institution
01.2020 - 04.2021
- Evaluated assigned clients and formulated treatment plan goals.
- Assisted with intake process prior to caseload assignment.
- Participated in staff meetings, trainings and other office-related duties.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Facilitated group and individual therapy.
- Provided comprehensive case management services, created treatment plans.
- Kept accurate and detailed records to track and document client progress.
- Supported aftercare planning for continued recovery after treatment.
AODA Counselor
Justice Point- Opioid Treatment Center- Dodge County Human services
11.2018 - 01.2020
- Facilitated group and individual therapy in outpatient setting.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Met with assigned clients to formulate and carry out clinical goals.
- Participated in staff meetings, trainings and other office-related duties.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
AODA Case Manager
Washington County Department Of Human Services
05.2017 - 11.2018
- Identified care needs of individual patients and coordinated responses based on assessments, insurance limitations, and procedural costs.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Collaborated with community members to develop and implement service initiatives.
Program Specialist
Winnebago County Department of Human Services
11.2015 - 05.2017
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
Education
Bachelor of Science - Human Services
University of Wisconsin - Oshkosh
Oshkosh, WI05.2017
Associate of Applied Science - AODA Counselor
Moraine Park Technical College
Fond Du Lac, WI05.2015
Skills
- Program Creation and Implementation
- Clinical Staff Training and Development
- Diversion Court Programs Management
- Verbal and Written Communication
- Complex Problem-Solving
- Multidisciplinary Team Collaboration
- Therapeutic Intervention
- Clinical Quality Improvement
- Community Advocacy
- Community Outreach Programs
- Client Advocacy
- Records Management
- Referral Coordination
Certification
- ICS - Licensed Independent Clinical Supervisor - Substance Abuse
- CSAC - Certified Substance Abuse Counselor
Accomplishments
- Created and implemented a Recovery Residence in Washington County, providing a safe, sober, peer ran environment for current drug treatment court participants.
- Created a drug treatment court Alumni program.
- Created a volunteer program to help diversion program participants with program fees.
- Successfully coordinated community events for diversion program participants, graduates and their families.
Timeline
Adult Substance Use Disorder Programs Manager
Elevate
08.2022 - Current
Drug Treatment Court Case Manager
Elevate- Washington County
04.2021 - 08.2022
Treatment Specialist
Kettle Moraine Correctional Institution
01.2020 - 04.2021
AODA Counselor
Justice Point- Opioid Treatment Center- Dodge County Human services
11.2018 - 01.2020
AODA Case Manager
Washington County Department Of Human Services
05.2017 - 11.2018
Program Specialist
Winnebago County Department of Human Services
11.2015 - 05.2017
Bachelor of Science - Human Services
University of Wisconsin - Oshkosh
Associate of Applied Science - AODA Counselor
Moraine Park Technical College
- ICS - Licensed Independent Clinical Supervisor - Substance Abuse
- CSAC - Certified Substance Abuse Counselor
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