Michelle Solis
San Diego,United States
Overview
5
5
years of professional experience
Work History
Server
Mama Hong Vietnamese Restauraunt
12.2024 - Current
- Taking customers' food and drink orders
- Collaborating with the kitchen and bar staff for prompt and correct delivery of orders
- Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock
- Delivering a memorable dining experience by resolving all customer issues promptly
Banquet Server
Kimpton Everly Hospitality
08.2024 - Current
- Skillfully prepare and arrange banquet spaces, ensuring elegant table settings and decorative elements align with the event's theme
- Welcome guests and provide attentive service throughout the event, promptly serving food and beverages while anticipating and fulfilling their needs to ensure a memorable dining experience
- Adhere to strict food safety and hygiene protocols, ensuring all dishes are presented beautifully and served at the appropriate temperatures
- Efficiently assist with post-event cleanup, including clearing tables and tidying the space, while also preparing for future functions by resetting tables and organizing service areas
- Supervisor: Danielle Patterson (802-578-9377)
- Okay to contact this Supervisor: Yes
Parking Enforcement
Allied Universal
01.2024 - Current
- Work alongside Fountain Valley Police Department to maintain City Code Violations
- Ensure a safe environment through a team effort of diligent active patrol, strict access control, monitoring, and equipment control
- Enforces parking and issues citations in accordance with the California Vehicle and County Code
- Patrols assigned streets and parking areas in an enforcement vehicle
- Marks parked cars to determine violations within time limited parking zone
- Supervisor: Adriana (657-550-8202)
- Okay to contact this Supervisor: Yes
Server
In the Mix-Mix Hospitality
11.2024 - 12.2024
- Serves patrons with food and beverages in a positive and friendly manner
- Provide information to help food and beverage selection
- Present ordered choices in a prompt and efficient manner
- Maintain dining ambiance with an enthusiastic attitude
- Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
Front Desk Attendant
Signature Anaheim Maingate
08.2024 - 11.2024
- Welcome guests, manage check-ins/outs, and address inquiries or complaints
- Handle bookings, cancellations, and modifications efficiently
- Answer phones, manage correspondence, and coordinate services
- Maintain accurate records, ensure front desk cleanliness, and assist with basic office tasks
- Supervisor: Miguel Solis (858-220-5656)
- Okay to contact this Supervisor: Yes
Banquet Server/Resturaunt Hostess
Sheraton Universal Hospitality
12.2023 - 09.2024
- Assisted in the preparation of food items and ensured that all food was served at the proper temperature
- Set up and broke down banquet tables and chairs quickly and efficiently, ensuring that all events started and ended on time
- Successfully managed a banquet event for 400+ guests, ensuring all guests were served in a timely manner
- Demonstrated a high level of multitasking by efficiently handling multiple orders at once
Restuaraunt Hostess/Busser
W Hotel Hollywood
07.2022 - 12.2023
- Exhibited strong teamwork by collaborating with kitchen staff to ensure accurate and timely order fulfillment
- Set and cleared tables quickly and efficiently, resulting in expedited wait times for customers
- Delivered dishes, silverware, glassware, linens, and other items as needed throughout the restaurant
- Polished glassware, utensils, and preparing bus tubs for dishwashers
- Refilled glasses with drinks and replenished condiment shakers
- Restocked and cleaned facility restrooms and stalls
Barista
Starbucks
12.2021 - 04.2022
- Expertly crafted a diverse range of espresso-based drinks and specialty beverages, consistently achieving high customer satisfaction and maintaining Starbucks quality standards
- Provided exceptional service by actively engaging with customers, taking personalized orders, and offering recommendations, resulting in an increase in customer loyalty and positive feedback
- Collaborated effectively with team members in a fast-paced environment to ensure efficient store operations, contributing to a seamless service experience during peak hours
Team Member
Sonic
08.2020 - 10.2020
- Delivered exceptional customer service by efficiently taking and delivering orders while maintaining a friendly demeanor
- Operated the point-of-sale system and processed transactions accurately, ensuring a smooth checkout experience
- Assisted in food preparation and maintained cleanliness of the dining area, adhering to health and safety standards
Education
Bachelor's degree -
American Musical And Dramatic Academy
Los Angeles, CA10.2023
Skills
- Bilingual in Spanish
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Team collaboration
Timeline
Server
Mama Hong Vietnamese Restauraunt
12.2024 - Current
Server
In the Mix-Mix Hospitality
11.2024 - 12.2024
Banquet Server
Kimpton Everly Hospitality
08.2024 - Current
Front Desk Attendant
Signature Anaheim Maingate
08.2024 - 11.2024
Parking Enforcement
Allied Universal
01.2024 - Current
Banquet Server/Resturaunt Hostess
Sheraton Universal Hospitality
12.2023 - 09.2024
Restuaraunt Hostess/Busser
W Hotel Hollywood
07.2022 - 12.2023
Barista
Starbucks
12.2021 - 04.2022
Team Member
Sonic
08.2020 - 10.2020
Bachelor's degree -
American Musical And Dramatic Academy
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