Michelle Spencer
Bradenton,FL
Summary
Comfortable working either independently as a leader or as a collaborative team member. Exercises decisive judgment to meet and exceed goals. Motivated individual with proven record of success managing daily operations of business. Highly interested in the medical advancements in reference to the cannabis industry.
Overview
30
30
years of professional experience
Work History
Small Business Owner
Shelly's Notary
Canton, PA
01.2009 - 10.2017
- Managed daily operations of the business
- Oversaw hiring process for new employees
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Processed payroll, sales tax and quarterly tax returns for over 25 clients
- Maintained a full-agent licensed and bonded notary service through the state of Pennsylvania
Small Business Co-Owner
Barb's Tax Plus
Canton, PA
05.1990 - 12.2008
- Managed daily operations of the business, including staff, promotional decisions, inventory and financial decisions
- Developed business plan and budget to maximize profitability.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients in order to expand business
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Set pricing structures according to market analytics and emerging trends.
Manager
Ace Video
Canton, PA
02.1989 - 04.2000
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
Emergency Medical Technician
Canton Ambulance
Canton, PA
06.1987 - 02.1992
- Responded quickly to emergency calls, assessed the situation and provided on-site treatment for illnesses or injuries.
- Transported patients to hospitals or other healthcare facilities
- Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.
Education
Certificate - Surgical Technology
Williamsport College
Williamsport, PA07-1988
High School Diploma -
Canton High School
Canton, PA06-1987
Some College (No Degree) - Tax Preparation
H & R Block Tax School
Towanda, PASkills
- Operations Management
- Payroll Processing
- Hiring
- Personnel Management
- Staffing
References
- Professional References available upon request
Timeline
Small Business Owner
Shelly's Notary
01.2009 - 10.2017
Small Business Co-Owner
Barb's Tax Plus
05.1990 - 12.2008
Manager
Ace Video
02.1989 - 04.2000
Emergency Medical Technician
Canton Ambulance
06.1987 - 02.1992
Certificate - Surgical Technology
Williamsport College
High School Diploma -
Canton High School
Some College (No Degree) - Tax Preparation
H & R Block Tax School