Hi, I’m
Michelle Stegall
Customer Care Operator
Redford,MI
Summary
Dynamic customer service professional with experience at Smart Transportation, excelling in multitasking and communication. Proven ability to enhance customer satisfaction through empathetic problem-solving and swift resolution. Skilled in quality assurance and organization, ensuring efficient operations and superior service delivery. Committed to fostering positive customer experiences in fast-paced environments.
Overview
26
years of professional experience
Work History
Smart Transportation
Customer Service Representative
09.2017 - 10.2023
Job overview
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
PAE
Material Handler
08.1998 - 09.2016
Job overview
- Quality Assurance
- Inspect trays, sleeves and mailbags
- Working on a line, lifting multitasking
- Daily use of scale and palletize jack
- Input information into MTESC
United States Postal Service
Casual
12.1998 - 08.1999
Job overview
- Team environment
- Loading trucks and rail van
- Ran flow machine
- Separated mail for distribution
Argenbright Security
Supervisor
06.1997 - 12.1998
Job overview
- Customer service
- Use of hand wand
- X- ray machine
- Paperwork
- Checking equipment
Education
Redford High School Detroit, Michigan
High School Diploma
1990
University Overview
General Studies: Math, Science and English
Dorsey Schools Wayne, Michigan
Medical Assistant from Health
2011
University Overview
- Patient care
- Communication Skills
- Computer skills: word processing
Skills
- Multitasking
- Computer skills
- Communication Skills
- Organization skills
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