Michelle Strange
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support. I am already a proud Team Member of Duly and I would love to continue my growth and Eduction here by becoming a Reception Trainer to help others succeed!
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Duly Health and Care
Elmhurst, IL
01.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Front Desk Receptionist
Norridge Gardens
Norridge, IL
12.2021 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Assistant Manager
RA Sushi Bar and Restaurant
Lombard, IL
01.2017 - 11.2019
- Established open lines of communication with team for feedback and suggestions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
No Degree - General Studies
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Glenbard East High School
Lombard01-2013
Skills
- Front desk operations
- HIPAA compliance
- HIPAA guidelines
- Payment collection
- Patient relations
- Proficient in Epic
- Customer service
- Problem-solving
- Collaboration and teamwork
- Critical thinking
- Adaptable and flexible
Additional Information
Professional Reference's:
Peggy Grubb- Supervisor
Christine Bojak- Colleague
Timeline
Medical Receptionist
Duly Health and Care
01.2023 - Current
Front Desk Receptionist
Norridge Gardens
12.2021 - 01.2023
Assistant Manager
RA Sushi Bar and Restaurant
01.2017 - 11.2019
No Degree - General Studies
College of DuPage
High School Diploma -
Glenbard East High School