MICHELLE SUTTER
Williamsburg
Summary
I have extensive experience as an Administrative Assistant, Front Desk Coordinator, and Scheduler for over 35 years. I am confident in my ability to provide effective administrative and clerical support that aligns with the needs of your office. Throughout my career, I have developed strong organizational and communication skills that enable me to manage multiple tasks efficiently while maintaining attention to detail. My background in handling confidential correspondence and performing data entry has equipped me with the necessary skills to prepare agendas and minutes accurately. Additionally, my experience in executive support has fostered a problem-solving mindset that I believe will be beneficial for assisting with daily operations within your team. I take pride in being organized and systematic in my approach to work. This aligns well with the responsibilities of maintaining official records at your office. My dedication to professionalism ensures that all tasks are executed smoothly while upholding confidentiality standards.
Overview
33
33
years of professional experience
Work History
Patient Access Representative
Anderson Hills Pediatrics
Cincinnati, OH
09.2025 - Current
- Greeted patients and families, ensuring welcoming environment upon arrival.
- Verified insurance information, updating patient records for accuracy and compliance.
- Scheduled appointments using electronic health record (EHR) systems, optimizing daily operations.
- Assisted in resolving patient inquiries, enhancing communication and service delivery.
- Collected co-pays and payments, maintaining accurate financial transactions at point of service.
- Educated patients on office policies and procedures, promoting understanding of access processes.
- Collaborated with clinical staff to streamline patient flow and improve operational efficiency.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Heart Monitor Technician
Bon Secours/Mercy
Cincinnati, OH
08.2025 - 09.2025
- Monitored cardiac patients using advanced telemetry equipment to ensure accurate readings.
- Assisted in preparing and maintaining electrocardiogram (ECG) machines for patient testing procedures.
- Documented vital signs and patient information in electronic health records efficiently and accurately.
- Collaborated with nursing staff to coordinate patient care and address any abnormalities in monitoring results.
- Conducted routine equipment checks, ensuring functionality and adherence to safety protocols.
Administrative Assistant
Clermont County Prosecutors Office
Batavia, OH
08.2022 - 06.2025
- Managed scheduling and calendar coordination for legal staff, optimizing office workflow.
- Prepared and organized case files, ensuring timely access to critical documents.
- Assisted in drafting legal correspondence, maintaining accuracy and adherence to protocol.
- Facilitated communication between attorneys and clients, enhancing client relations and service delivery.
- Trained new administrative staff on office systems and best practices, fostering team development.
Administrative Assistant
Clermont County Public Defender's Office
Batavia, OH
10.2019 - 08.2022
- Implemented office procedures to streamline administrative tasks and improve efficiency.
- Coordinated logistics for court appearances, ensuring readiness for hearings and trials.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Deputy Clerk
Clermont County Juvenile Court
Batavia, OH
09.2007 - 10.2019
- Processed legal documents for court proceedings, ensuring compliance with established protocols and timelines.
- Managed case files and records, maintaining accuracy and confidentiality of sensitive information.
- Assisted in scheduling hearings and coordinating communication between court personnel and external parties.
- Provided administrative support to judges and staff, facilitating efficient operations within juvenile court system.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
Clermont County Common Pleas Court/Title Clerk
Clermont County Common Pleas Court
Batavia, OH
01.2005 - 09.2007
- Processed legal documents for title transfers and property transactions.
- Ensured compliance with state regulations regarding title recording.
- Managed electronic filing system for efficient document retrieval and storage.
- Reviewed and verified accuracy of title applications prior to submission.
Account Clerk III
Clermont DD
Batavia, OH
01.1993 - 12.2005
- Processed accounts payable and receivable transactions accurately and efficiently.
- Maintained financial records using accounting software for data integrity and reporting.
- Reconciled discrepancies in account balances to ensure accuracy and compliance.
- Assisted in preparing monthly financial statements and budget reports for management review.
- Improved workflow by implementing streamlined processes for record-keeping and data entry.
Education
High School Diploma -
Live Oaks CDC
Milford05-1982
High School Diploma -
Live Oaks CDC
Milford05-1982
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Phone and email etiquette
Affiliations
I am currently the President of the American Legion Auxiliary Post 288, Williamsburg, OH.
Timeline
Patient Access Representative
Anderson Hills Pediatrics
09.2025 - Current
Heart Monitor Technician
Bon Secours/Mercy
08.2025 - 09.2025
Administrative Assistant
Clermont County Prosecutors Office
08.2022 - 06.2025
Administrative Assistant
Clermont County Public Defender's Office
10.2019 - 08.2022
Deputy Clerk
Clermont County Juvenile Court
09.2007 - 10.2019
Clermont County Common Pleas Court/Title Clerk
Clermont County Common Pleas Court
01.2005 - 09.2007
Account Clerk III
Clermont DD
01.1993 - 12.2005
High School Diploma -
Live Oaks CDC
High School Diploma -
Live Oaks CDC
Disclaimer
Sincerely,
Michelle Sutter
13741 Todd Run New Harmony Road
Williamsburg, OH 45176
Revised: 05/17/2026