Summary
Overview
Work History
Education
Skills
Timeline
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Michelle T. Ellis

Virginia Beach,VA

Summary

Professional hospitality worker prepared for this role. Experience in delivering exceptional guest service, ensuring customer satisfaction, and maintaining clean and organized dining environment. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in communication, problem-solving, and multitasking, with friendly and approachable demeanor.

Overview

42
years of professional experience

Work History

Village Inn Pancake House

Wait Staff Member

Job overview

  • Provided prompt and friendly service to enhance guest experiences during dining.
  • Assisted with menu information to ensure accurate order taking and delivery.
  • Maintained cleanliness and organization of dining area to meet restaurant standards.
  • Collaborated with kitchen staff for timely food preparation and service.

Norfolk International Terminals

Yard Clerk

Job overview

  • Coordinated container movements to optimize yard space and improve operational flow.
  • Assisted in monitoring inventory levels, ensuring accurate tracking of cargo shipments.
  • Maintained communication with truck drivers for efficient loading and unloading processes.
  • Operated yard management software to streamline logistics and enhance accuracy in documentation.
  • Implemented safety protocols during yard operations to minimize risks and ensure compliance.
  • Trained new staff on yard procedures, promoting adherence to best practices and operational standards.
  • Conducted regular inspections of equipment and facilities to uphold safety and efficiency standards.
  • Coordinated successful deliveries by liaising with transportation carriers, scheduling appointments, and providing necessary documentation.
  • Provided excellent customer service by promptly answering inquiries about order status or product availability both in-person and via phone calls.
  • Managed yard inventory levels effectively, minimizing overstock situations while ensuring adequate supplies for ongoing projects.

Uber
Virginia Beach, VA

Driver Specialist
01.2018 - 07.2026

Job overview

Transported customers safely to designated locations. Demonstrated respect, courtesy, and kindness during every interaction. Engaged with diverse individuals throughout seven years of driving for Uber.

Education

J Sergeant Reynolds College
Northern Virginia

English 101 And 102 from English

University Overview

Skills

Strong multitasking

Exceptional customer service

Resident support

Salesmanship

Strong work ethic

Guest engagement

Relationship management

Timeline

Driver Specialist
Uber
01.2018 - 07.2026
Wait Staff Member
Village Inn Pancake House
Yard Clerk
Norfolk International Terminals
J Sergeant Reynolds College
English 101 And 102 from English
Michelle T. Ellis