Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Michelle Thiel

Valparaiso,IN

Summary

Dynamic professional with extensive experience at Merit Logistics, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and resolving customer issues, while proficient in payroll administration and Microsoft Excel. Committed to fostering collaboration and driving performance improvements within diverse teams.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor

Merit Logistics
Valparaiso, Indiana
07.2024 - Current
  • Supervised daily operations, ensuring compliance with safety protocols and operational standards.
  • Coordinated team schedules and managed resource allocation to enhance efficiency.
  • Monitored workflow efficiency, reporting issues to upper management for prompt resolution.
  • Conducted regular equipment inspections to assess maintenance needs and safety compliance.
  • Facilitated communication among team members, boosting collaboration and productivity.
  • Resolved customer complaints swiftly, achieving high levels of satisfaction.
  • Maintained accurate records of employee performance, attendance, and disciplinary actions.
  • Processed payroll using software systems while ensuring confidentiality of sensitive information.

BDC Manager

James CDJR
Cedar Lake, Indiana
01.2021 - 07.2024
  • Managed daily operations for customer communications and inquiries.
  • Oversaw team performance and provided training on best practices.
  • Analyzed customer feedback to identify areas for enhancement.
  • Coordinated with sales and service departments for streamlined processes.
  • Scheduled appointments and ensured effective follow-up with clients.
  • Utilized CRM software to track interactions and manage leads.
  • Facilitated regular meetings to discuss team goals and progress updates.
  • Answered incoming questions via phone and email discussing advertised pricing and inventory.
  • Conducted multi-channel communication with customer via email, phone and website.
  • Developed policies and procedures related to the BDC operations.
  • Managed office correspondence through email and phone communications.
  • Maintained filing systems to ensure easy access to documents and records.
  • Assisted in preparing reports using Microsoft Office suite for management review.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Answered phones to direct callers, schedule appointments, and provide general office information.

BDC Representative

Volkswagen
Highland, Indiana
03.2019 - 01.2021
  • Facilitated effective communication with customers for inquiries and appointment scheduling.
  • Utilized dealership management software to schedule client service appointments efficiently.
  • Provided assistance with product selection, ordering, and appointment scheduling for customers.
  • Documented customer interactions accurately in the customer relationship management system.
  • Reviewed warranty claims documentation to ensure compliance with company standards.
  • Followed up on payments for outstanding warranty claims to ensure timely processing.
  • Greeted visitors and directed them to appropriate departments without delay.
  • Maintained current knowledge of industry regulations related to warranties.

Education

GED -

Portage Adult Education
05-2007

Skills

  • Team leadership and performance management
  • Customer service and support
  • Schedule and appointment coordination
  • Employee training and development
  • Payroll administration and documentation
  • Attendance record management
  • Data entry and attention to detail
  • Time management and meeting deadlines
  • Telephone and email etiquette
  • Microsoft Excel proficiency

Certification

  • Business Analysis & Process Management

References

References available upon request.

Timeline

Supervisor

Merit Logistics
07.2024 - Current

BDC Manager

James CDJR
01.2021 - 07.2024

BDC Representative

Volkswagen
03.2019 - 01.2021

GED -

Portage Adult Education

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