MICHELLE THOMAS
Baltimore md,MD
Summary
Versatile and results-driven professional with proven expertise in real estate and security management, notably with 4J REAL ESTATE and Allied Universal Security Services. Excelled in lease negotiations and maintaining client relationships, leveraging CRM software and social media marketing. Demonstrated exceptional decision-making and situational awareness, significantly enhancing team effectiveness and client satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Real Estate Agent
4J REAL ESTATE
04.2023 - Current
- Maintained connections with clients to encourage repeat business and referrals.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
- Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
Armed Special Police Officer
Allied Universal Security Services
08.2011 - Current
- Managed access control systems to ensure only authorized individuals entered restricted areas, protecting sensitive information and assets.
- Adhered to strict confidentiality protocols when handling sensitive information, maintaining the integrity of investigations and protecting the privacy of those involved.
- Demonstrated exceptional situational awareness and decision-making abilities during high-pressure situations, resulting in increased confidence from supervisors and peers.
- Conducted investigations into suspicious activities, leading to the apprehension of offenders and prevention of property damage.
- Mentored new officers on department policies and procedures, contributing to a well-trained and effective team.
Logistic Salvage and Production Manager
Goodwill Greater Washington
06.2006 - 08.2011
- Resolved issues quickly to maintain productivity goals.
- Managed internal operational standards and productivity targets.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Enhanced employee satisfaction and retention by developing supportive and inclusive work environment.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01-2012
Associate of Science - Criminal Justice
Everest College
Arlington, VA04-2011
Skills
- Database management
- Lease negotiations
- Property tours and inspections
- Seller representation
- CRM software use
- National association of realtors
- Active 4JRE real estate license
- MD/DC licensed real estate agent
- Lease drafting
- Property assessments
- Highly professional
- Social media marketing
Accomplishments
- Selected by management to work with relocation clients dissatisfied with assigned agent, resulting in a 100% salvage rate.
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- First Aid Certification
- Real Estate Salesperson License - Maryland and DC Real Estate Commission.
- DC Fair Housing
- Property Management in DC
Languages
English
Full Professional
Timeline
Real Estate Agent
4J REAL ESTATE
04.2023 - Current
Armed Special Police Officer
Allied Universal Security Services
08.2011 - Current
Logistic Salvage and Production Manager
Goodwill Greater Washington
06.2006 - 08.2011
High School Diploma -
Penn Foster Career School
Associate of Science - Criminal Justice
Everest College
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