Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Languages
Timeline
Generic

Michelle Thompson

Charlo,MT

Summary

Highly experienced Application Systems Analyst with 25+ years of clinical support and laboratory technical solution expertise in healthcare. Known for exceptional service and support to coworkers, providers, patients, and outreach clinical staff. Seeking a position in a dynamic technical environment to expand skills and contribute to a collaborative Analyst team.

Overview

19
19
years of professional experience

Work History

Application Systems Analyst II

Legacy Health Services
Portland, Oregon
08.2018 - Current
  • Multiple active and current Epic Certifications in EpicCare Ambulatory, Epic Healthy Planet Link, EpicCare Everywhere, EpicCare Identity, EpicCare Cadence.
  • Collaborates directly with various IT departments, application vendors, and outreach community end users, coworkers, and management to achieve successful upgrade implementations.
  • Participates on new implementation and installation project teams, e.g., OR Market Place with EpicCare Optime Team, Happy Together Link and New Access accounts for EpicCare Healthy Planet Link
  • Assisted with new project development including system analysis, planning and preparation for various SaaS applications and database's, e.g., xSolis Dragonfly, EpicCare Healthy Planet Link
  • Working closely with EpicCare Clinical Security to provision access for Epic and Epic Healthy Plant Link
  • Works closely with Epic EMPI HIM and Identity Team for Chart Corrections, submit merge MRN's request, and EpicCare Everywhere break links
  • Basic understanding of EpicCare Everywhere interoperability, HIT, and incoming referrals work queues
  • Troubleshoots, researches and resolves issues or problems related to integrated systems using Cherwell ticketing systems
  • Tests and validates software releases, upgrades and changes for Epic Bi- annual upgrades
  • Works with Epic TS's on RA, and SPRE's related to Epic Production environments
  • Documents and maintains required system build and upgrades working in both front and back end of Epic based on Nova Notes.
  • Participates in Disaster recovery, Fail back/Fail forward with the interface team
  • Contributes to maintaining, preparing and executes test scripts, to ensure build accuracy, completed and validates unit, system and third party testing prior to upgrades
  • Detailed oriented, with organization skills that help meet project and upgrade deadlines
  • Follows Change Control procedures
  • Basic knowledge of HL7 standards, works within Epic Brides, and accesses and monitor Cloverleaf interfaces.
  • Basic Kuiper access to cycle App pools under the guidance of the Epic Citrix Team

Laboratory System Support Specialist

Legacy Health Services
Portland, Oregon
09.2007 - 08.2018
  • Works directly with IT, various EMR vendor, clients, Providers, coworkers, and management to achieve successful interface implementations
  • Successfully meeting deadlines to migrate 5 years worth of client interface data to new Liaison Opentext Saas Platform
  • Handles and prioritizes workload for effective and efficient resolution of system and end user needs.
  • Troubleshoot and resolves system operational issues and client problems related to EMR interfaces
  • Communicates effectively with administration staff, department personnel, IT staff and clients as needed.
  • Support and maintains Saas applications access, e.g., Oracle / Cerner, Atlas Weblink, and Epic databases
  • Knowledgeable and basic understanding of a wide range of client EMR's including, but not limited to Athena, Amazing Charts, eClinical Works, Practice Fusion, Orchards LIS, Epic Beaker, Meditech, GE Centricity and Liaison Opentext EMR Link

Associate Application System Analyst

Legacy Health Services
Portland, Oregon
06.2006 - 09.2007
  • Follows internal procedures for change management, incident management and escalation
  • Remedy ticketing system
  • Provide Cerner Millennium database support in all active domains, working in both front and back end
    of Cerner Millennium.
  • Participates with Diagnostic and Applications team during software upgrades to ensure fixes and enhancement testes successfully, and assisted with downtimes, and post support
  • Supported the Laboratory Diagnostic Team with new lab test builds and validation for both hospital systems and outreach client systems
  • Identified and resolved performance issues related to Chart Servers, Remote, Report Distribution (RRD), Point of Care (POC) testing and RALS
  • Monitors daily performance of computer systems related to interfaces

Education

General Studies: Information Technology -

University of Phoenix
Clackamas, Oregon

Certificate: EMT Basic-1, Fire Fighter-1 -

Clackamas Community College
Clackamas, Oregon

Certificate: Medical Assistant II -

Pioneer Pacific College
Wilsonville, Oregon

Certificate: Radiology Technician, Limited -

Xray Institute
Portland, Oregon

Certificate: Phlebotomist -

Chemeketa Community College
Salem, Oregon

Certificate: Nursing Asst, Certified -

Chemeketa Community College
Salem, Oregon

Skills

  • Epic/Cerner/Atlas Experience
  • Epic Upgrade Support
  • Disaster Recovery Testing and Validation
  • Manages and Meets Deadlines
  • Problem Resolution
  • System Analysis
  • Continuous integration
  • Application support
  • Requirements Gathering
  • Process Improvement

Volunteer Experience

  • Volunteer work - Public schools
  • Volunteer work - Woodburn Women's Crisis Hotline
  • Volunteer work - EMT Basic-1, Fire Fighter-1 with the Woodburn Fire Dept.

References

References available upon request.

Languages

English

Timeline

Application Systems Analyst II

Legacy Health Services
08.2018 - Current

Laboratory System Support Specialist

Legacy Health Services
09.2007 - 08.2018

Associate Application System Analyst

Legacy Health Services
06.2006 - 09.2007

General Studies: Information Technology -

University of Phoenix

Certificate: EMT Basic-1, Fire Fighter-1 -

Clackamas Community College

Certificate: Medical Assistant II -

Pioneer Pacific College

Certificate: Radiology Technician, Limited -

Xray Institute

Certificate: Phlebotomist -

Chemeketa Community College

Certificate: Nursing Asst, Certified -

Chemeketa Community College

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Michelle Thompson