MICHELLE TIMMONS
Cleveland,TN
Summary
Healthcare support professional with experience calming patients, managing high-volume calls, and coordinating timely follow-up across dispatch, clinical, and service teams. Known for accurate recordkeeping, strong communication, and careful handling of patient and service details in fast-moving settings.
Overview
19
19
years of professional experience
Work History
Emergency Roadside Assistant
USXPRESS INC.
Chattanooga, TN
02.2021 - Current
- Handled high volume of emergency calls, providing professional and empathetic assistance to drivers in distress.
- Responded promptly to customer service calls for emergency roadside assistance.
- Facilitated communication between drivers, dispatch, and maintenance teams during active incidents to ensure timely support.
- Prioritized urgent breakdowns and routed support based on driver safety.
- Coordinated incident updates with drivers and dispatch teams, ensuring all parties remained informed throughout the resolution process.
- Recorded service calls, vehicle locations, and roadside repair details.
- Arranged tow providers and repair vendors for disabled tractors and trailers.
Clinical for Certified Medical Assistant
CHI Memorial Women's Health
Ooltewah, TN
01.2021 - 02.2021
- Gathered patient histories and roomed women’s health patients to prepare for clinical visits.
- Assisted providers with pelvic exams, Pap smears, and in-office procedures.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Measured vital signs and documented findings in electronic health records.
- Collected specimens and processed lab samples for women's health testing.
- Prepared exam rooms and sterilized instruments for gynecology appointments.
- Educated patients on medications, follow-up care, and prenatal visit instructions.
- Coordinated appointment scheduling and managed patient referrals to enhance access to CHI Memorial Women's Health services.
- Interviewed patients to collect accurate medical information and ensure clarity of visit purpose. to verify information, record medical history and confirm purpose of visit.
- Maintained confidentiality of patient information by accurately managing and protecting medical records. and maintained patient confidence by completing and safeguarding medical records.
Donor Care Specialist & Team Leader
Blood Assurance
Cleveland, TN
09.2018 - 03.2020
- Provided exceptional service to medically compromised donors, ensuring they were cared for following donations.
- Ensured a satisfactory screening process, delivering high-quality service to clients and patients throughout the donation experience.
- Interviewed potential donors to gather detailed information, enhancing donor engagement and experience.
- Collected samples from potential clients and safeguarded medical reports and data in compliance with HIPAA, maintaining confidentiality and trust.
- Prepared samples for shipment with attention to detail ensuring there were zero incidents of mishandling or noncompliance.
Assistant General Manager
Sleep Inn
Travelers Rest, SC
10.2007 - 06.2015
- Managed and interviewed oncoming hotel staff, ensuring training and evaluation were aligned with service expectations.
- Supported General Manager (GM) with facility oversight including budgeting, orders, accounts, and daily requirements.
- Monitored laundry, customer service, and housekeeping operations by resolving customer concerns to achieve 100% satisfaction.
- Managed scheduling and staffing, emphasizing emergency response protocols and mentoring for new hires.
Education
Certified Medical Assistant -
Academy of Allied Health Careers
Chattanooga, TN03-2021
Phlebotomy -
Prepare to Care
Cleveland, TN12-2015
Skills
- Customer service
- Attention to detail
- Following protocols
- Time management
- Strong multitasking
- Microsoft proficiency
- Administrative skills
- Communication
- Eagerness to learn
Timeline
Emergency Roadside Assistant
USXPRESS INC.
02.2021 - Current
Clinical for Certified Medical Assistant
CHI Memorial Women's Health
01.2021 - 02.2021
Donor Care Specialist & Team Leader
Blood Assurance
09.2018 - 03.2020
Assistant General Manager
Sleep Inn
10.2007 - 06.2015
Certified Medical Assistant -
Academy of Allied Health Careers
Phlebotomy -
Prepare to Care