Michelle Toquero
Salem,OR
Summary
Dynamic bartender with a proven track record at Applebee's, excelling in customer service and multitasking. Expert in cocktail preparation and cash register operation, I fostered a welcoming atmosphere that increased repeat customers. Recognized for resolving complaints with professionalism, I thrive in fast-paced environments while ensuring high-quality service.
Overview
7
7
years of professional experience
Work History
Bartender
Applebees
Salem, OR
07.2020 - Current
- Learned cocktail preparation techniques and ingredient selection for beverage crafting.
- Assisted in maintaining cleanliness and organization of bar area to enhance customer experience.
- Supported bartending team by restocking supplies and managing inventory levels efficiently.
- Engaged with customers to provide recommendations and ensure satisfaction with drink selections.
- Adapted quickly to high-pressure environments during peak service hours while maintaining composure.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Red Robin
Salem, OR
06.2018 - 07.2020
- Collaborated with kitchen staff to coordinate food and beverage pairings for events.
- Developed knowledge of local craft beers and spirits to enhance product offerings.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Education
McKay High School
Salem, ORSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Customer service expertise
- Cash register operation
- Menu memorization
- Hospitality service expertise
- Alcohol awareness
Timeline
Bartender
Applebees
07.2020 - Current
Bartender
Red Robin
06.2018 - 07.2020
McKay High School