Michelle Tschinkel
Cresco,PA
Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
IQVIA
10.2019 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of over 100 customer calls with minimal wait times.
Installation Department
Worldwide Wholesale Floor Coverings
08.2016 - 08.2019
- Managed time efficiently in order to complete all tasks within deadlines.
- Coordinated with supervisors to prioritize tasks based on deadlines and customer requirements, ensuring timely completion of projects.
- Played integral role in meeting operational targets by consistently completing tasks within established deadlines.
Cashier
Babies "R" Us
11.2014 - 09.2015
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Associate of Science - Pharmacy
Cittone Institue
Edison, NJ06.2007
High School Diploma -
Kearny High School
Kearny, NJ06.2001
Skills
- Cash handling
- Data Entry
- Customer-oriented
- Retail merchandising
- Credit card transactions
- POS system knowledge
Timeline
Customer Service Representative
IQVIA
10.2019 - 03.2024
Installation Department
Worldwide Wholesale Floor Coverings
08.2016 - 08.2019
Cashier
Babies "R" Us
11.2014 - 09.2015
Associate of Science - Pharmacy
Cittone Institue
High School Diploma -
Kearny High School