Michelle Tuttle
Logan,UT
Summary
Dynamic Store Manager with extensive experience in retail operations and employee development. Known for outstanding communication and multitasking skills, successfully mentoring staff to improve performance and customer engagement. Eager to leverage expertise to drive operational efficiency and profitability.
Overview
30
30
years of professional experience
Work History
Store Manager
Watkins Printing & Party Store
Logan, UT
08.2021 - 07.2026
- Managed daily store operations, ensuring seamless service delivery and customer satisfaction.
- Oversaw inventory management, optimizing stock levels to meet customer demand efficiently.
- Trained and mentored staff to enhance product knowledge and improve sales techniques.
- Implemented operational procedures that improved workflow efficiency and reduced overhead costs.
- Established strong vendor relationships, negotiating favorable terms to enhance profitability.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a a a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at the front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long term habits.
- Reported issues to higher management with great detail.
- Supervised the creation of exciting merchandise displays to catch the attention of store customers.
E-Bill Maintenance
Conservice
Logan, UT
03.2020 - 08.2021
- Provided assistance to team members and customers to foster a positive environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Trade Show Coordinator
Campbell Scientific
Logan, UT
11.1996 - 11.2019
- Managed event schedules, aligning timelines with marketing strategies to optimize audience engagement.
- Coordinated logistics for trade shows, ensuring timely delivery of materials and equipment.
- Oversaw setup and breakdown of booths, ensuring compliance with safety regulations and company standards.
- Developed and maintained relationships with vendors to secure competitive pricing and services.
- Evaluated post-event feedback to identify areas for improvement in future trade show planning.
- Collaborated with cross-functional teams to align trade show objectives with overall business goals.
- Streamlined event registration processes for improved efficiency and reduced wait times.
- Coordinated with internal teams to ensure consistent branding and messaging across all event materials.
- Facilitated communication between exhibitors, venue staff, and attendees for seamless event execution.
- Fostered a sense of camaraderie and enthusiasm among team members through regular communication, planning meetings, and recognition of individual achievements.
- Maintained accurate records of exhibitor information, payments, and contract details for easy reference during future events.
- Collaborated closely with sales teams on lead generation efforts before, during, and after each trade show.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Oversaw event registration process by collecting and tracking attendee information.
Education
Rick's College
Rexburg, IDSkills
- Inventory management
- Shift scheduling
- Supply ordering
- Operational efficiency
- Customer engagement
- Client relations
- Sales forecasting
- Customer service
- Multitasking and organization
- Effective communication
- Problem-solving
- Vendor management
Accomplishments
Completed 13 classes for the CTMS program.
Timeline
Store Manager
Watkins Printing & Party Store
08.2021 - 07.2026
E-Bill Maintenance
Conservice
03.2020 - 08.2021
Trade Show Coordinator
Campbell Scientific
11.1996 - 11.2019
Rick's College