Michelle Umphrey
Southgate,MI
Summary
Very experienced cocktail server, eager, team player, great attendance, willing to work weekends and overtime. Have no obstacles that would ever prevent me from working.
Overview
34
34
years of professional experience
Work History
Cocktail Server
Motor City Casino Hotel
10.2017 - 07.2022
- Delivered exceptional customer service in high-paced gaming environment.
- Managed drink orders efficiently, ensuring timely delivery to guests.
- Maintained comprehensive knowledge of menu offerings and promotions.
- Collaborated with kitchen staff to accommodate special requests and dietary needs.
Cocktail Server
Henry Viii
01.1992 - 10.2017
- Monitored guest satisfaction, addressing concerns promptly and professionally.
- Trained new staff on service protocols and operational standards.
- Implemented process improvements to enhance workflow efficiency during peak hours.
- Assisted in inventory management, tracking stock levels for bar supplies.
Funeral Director's Assistant
Arthur Smith Funeral Home
Port Huron, Michigan
01.1989 - 01.1990
Responsibilities included greeting guesr, assisting in funeral procedures, answering phones, removal of remains.
Education
GED - General Studies
Marysville High School
Marysville06.1990
Health -
St. Clair County Tech Center
St. Clair,MichiganLegal Administrative Assistant - Computer Skills, Typing, Filing, Shorthand
Horsey Business School
Southgate, Michigan 06.1993
Skills
- Achieved high customer satisfaction ratings through effective resolution of inquiries and complaints Enhanced service delivery by streamlining processes and improving team collaboration Fostered positive relationships with customers to drive repeat business
- Executed precise cash handling operations, ensuring compliance with company policies
- Oversaw logistics and communication for large groups, fostering a collaborative environment
- Achieved increased community participation in alcohol awareness programs through targeted outreach efforts Enhanced understanding of alcohol-related issues by implementing effective educational campaigns Fostered collaboration among stakeholders to promote responsible alcohol consumption
Timeline
Cocktail Server
Motor City Casino Hotel
10.2017 - 07.2022
Cocktail Server
Henry Viii
01.1992 - 10.2017
Funeral Director's Assistant
Arthur Smith Funeral Home
01.1989 - 01.1990
Health -
St. Clair County Tech Center
Legal Administrative Assistant - Computer Skills, Typing, Filing, Shorthand
Horsey Business School
GED - General Studies
Marysville High School