MICHELLE Underland
Mankato ,MN
Summary
High-energy Store Manager, a dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Store Manager
Once Upon A Child Franchise
03.2014 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Helped plan promotions to increase sales
- Worked closely with our social media platform for advertising and customer communications
- Formulated plans to continue business operations during covid shut down though social media
Assistant Manager
Children's Place
02.2011 - 02.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Generals
Minnesota State University - Mankato
Mankato, MNHigh School Diploma -
Mankato West Senior High School
Mankato, MN06.2027
Skills
- Time Management
- Staff Management
- Sales Activities
- Accurate Cash Handling
- Staff Training
- Team Leadership
- Employee Motivation
- Shift Checklists
- Project Management
- Customer Service
- Goals and Performance
- Store Opening and Closing Procedures
- Sales Expertise
- Sales Promotion
Timeline
Store Manager
Once Upon A Child Franchise
03.2014 - Current
Assistant Manager
Children's Place
02.2011 - 02.2012
Generals
Minnesota State University - Mankato
High School Diploma -
Mankato West Senior High School
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