Michelle Urban
Auburndale,FL
Summary
Positive District Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, and performance management.
Overview
22
22
years of professional experience
Work History
District Manager
Value Store It - Self Storage
Celebration, FL
09.2024 - 01.2026
- Analyzed market trends to develop competitive strategies, increasing market share within the district.
- Led cross-functional teams to enhance operational efficiencies and achieve strategic objectives.
- Coordinated inventory management systems, optimizing stock levels and reducing excess inventory across retail sites.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Area Manager of Operations
Safeguard Self Storage
Metairie, LA
08.2003 - 08.2024
- Led monthly meetings with staff to review progress, address challenges and drive results.
- Analyzed market trends and pricing
- Recruiting, hiring and Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated action plan to improve as needed.
- Traveled to over six locations for property reviews.
- Monitored and analyzed performance data, identifying areas of improvement and developing.
Education
High School Diploma -
Ft. Lauderdale Prep
Fort Lauderdale, FL05.1989
No Degree - Management
UNO
New Orleans, LASkills
- Customer Care and Loyalty
- P&L Review and Budget Knowledge
- Managing Process Efficiency
- Monthly Inventory
- Payroll Administration and Timekeeping
- Performance Monitoring and Evaluation
- Customer Inquiries and Complaint Management
- Management Training and Team-Building
- Employee Performance Reviews, Feedback and Corrective Actions
- Customer service
- Customer relations
- Operations management
- Staff development
- Team development
Accomplishments
- Supervised team of 15 + staff members.
Best NOI
Award Best District awards for Best revenue, NOI & Reviews 2019, 2021, 2022
Timeline
District Manager
Value Store It - Self Storage
09.2024 - 01.2026
Area Manager of Operations
Safeguard Self Storage
08.2003 - 08.2024
High School Diploma -
Ft. Lauderdale Prep
No Degree - Management
UNO