Michelle Urban
PJ Whelihan's
Etters,PA
9
years of professional experience
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Work History
Server
5 Years 2 Months- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
2 Years 11 Months- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Administration Assistant
2 Years 4 Months- Recorded expenses and maintained accounting records.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Prepared weekly employee work schedules for team members.
- Consulted with manager on departmental policies and projects.
- Managed accounts payable and receivable for office grossing $Amount per year.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
Diploma - Business
Skills
Food and Beverage Service
Warm and Friendly
Specials Promotion and Upselling
Conflict and Complaint Resolution
Order Accuracy and Delivery
Transactions and Cash Handling
Team Player
High-Energy and Stamina
Cool Under Pressure
Customer Service and Rapport
Billing and Payment Processing
Energetic and Outgoing
Timeline
Server
PJ Whelihan's
06.2021 - CurrentRead More
Server
The Wharf Bar And Grill
05.2018 - 04.2021Read More
Administration Assistant
Keystone Human Sevices
03.2017 - 07.2019Read More
Red Land Senior High School
Diploma from Business
Read More