Jonathon L. Ellis
3253 Fox Squirrel Dr,Orange Park, FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Customer Service Manager
Winn Dixie
Jacksonville, FL
10.2022 - 06.2023
- Trained and led a team of 40+ associates.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Fresh Manager
Winn Dixie
Jacksonville, FL
06.2022 - 10.2022
- Trained and led team of 25 department associates.
- Maintained compliance with health code standards.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Optimized scheduling processes, resulting in more efficient use of staff resources during peak business hours.
- Purchased new inventory according to expected regular and holiday demand.
- Analyzed sales data regularly to identify trends and adjust inventory levels accordingly, maximizing profits while minimizing waste.
- Established clear goals for each team member within the department, fostering a sense of accountability that led to improved productivity levels overall.
Market/Seafood Manager
Winn Dixie
Jacksonville, FL
02.2020 - 06.2022
- Managed daily work schedules for meat and seafood staff.
- Prepared and placed meat and seafood cuts and products in display counter to appeal to customers.
- Provided detailed information to customers about available meat and seafood products and self-service items.
- Trained team members on proper ways to cut variety of meat and fish to eliminate waste from incorrect cutting.
- Created clean and inviting appearance for fresh seafood/meat cases to encourage sales.
- Coordinated with other departments to optimize cross-merchandising opportunities for increased revenue generation.
Market/Seafood Manager
Winn Dixie
Hilliard, FL
08.2019 - 02.2020
- Increased sales on a weekly basis over the previous year.
- Created clean, full, and inviting appearance for fresh meat and seafood cases to encourage sales.
- Willing to bring in special request items and special cuts for customers.
- Managed daily work schedules for seafood staff.
Meat/Seafood Lead
Winn Dixie
Store #0176
07.2016 - 08.2019
- Ordered and planned out weekly ads/displays.
- Checked invoices and forecasted sales, including seasonal items.
- Assisted customers with product selection by making recommendations and suggestions based on customer needs.
- Coordinated restocking of meat/seafood cases with current products and accurate signage for current promotions.
Meat Associate
Winn Dixie
Store #0176
04.2013 - 07.2016
- Restocked products based on available inventories and customer demands.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
Courtesy Clerk
Winn Dixie
Store #0176
03.2010 - 04.2013
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 100 shopping carts from parking lot daily, and cleaned and dried wet carts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Food Service Worker
Newtons Grill
Stetson University
08.2011 - 12.2012
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Plated hot meals and salads in aesthetically pleasing arrangements.
Education
No Degree - History
University of North Florida
Jacksonville, FL07-2016
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL12-2014
No Degree - Education
Stetson University
Deland, FL12-2012
High School Diploma -
Orange Park High School
Orange Park, FL05-2011
Skills
- Cash Handling
- Customer Service
- Food Safety Standards
- Personnel Training and Development
- Time Management
- Operational Efficiency
- Sales and Profits
- Shrinkage Prevention
- Inventory Management
- Staff Management
- Disciplinary Action
- Seasonal Displays
Certification
- Food Safety Certification
- Certified Meat Cutter
Timeline
Customer Service Manager
Winn Dixie
10.2022 - 06.2023
Fresh Manager
Winn Dixie
06.2022 - 10.2022
Market/Seafood Manager
Winn Dixie
02.2020 - 06.2022
Market/Seafood Manager
Winn Dixie
08.2019 - 02.2020
Meat/Seafood Lead
Winn Dixie
07.2016 - 08.2019
Meat Associate
Winn Dixie
04.2013 - 07.2016
Food Service Worker
Newtons Grill
08.2011 - 12.2012
Courtesy Clerk
Winn Dixie
03.2010 - 04.2013
High School Diploma -
Orange Park High School
No Degree - Education
Stetson University
Associate of Arts -
Florida State College At Jacksonville
No Degree - History
University of North Florida