Michelle Ursery
Miami
Summary
Dynamic and results-driven professional with extensive experience in customer service at Sprouts Farmer Market. Proven ability to mentor teams and enhance productivity while maintaining a positive attitude. Skilled in cash handling and time management, consistently delivering exceptional service and resolving customer concerns with empathy.
Professional retail worker equipped to lead cashier operations. Skilled in customer service, cash handling, and problem-solving. Focused on team collaboration and achieving results. Adaptable and reliable, with strong communication and organizational skills.
Overview
3
3
years of professional experience
Work History
Head Cashier
Sprouts Farmer Market
01.2024 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
Crew Team Member
McDonald's
01.2022 - 01.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Miami Northwestern Senior High School
Miami, FL06-2020
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
Timeline
Head Cashier
Sprouts Farmer Market
01.2024 - Current
Crew Team Member
McDonald's
01.2022 - 01.2023
High School Diploma -
Miami Northwestern Senior High School
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