Michelle Utzinger
Kansas City,MO
Summary
Dedicated professional with a history at Besame Wellness, excelling in compassionate care and patient flow management. Leveraged cannabis and terpene knowledge to enhance client satisfaction, achieving increased repeat business. Skilled in medication administration and fostering client relationships, consistently delivering personalized service and expert advice on all cannabis products. Reliable and upbeat budtender successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
14
14
years of professional experience
Work History
Budtender
Besame Wellness
5901 Barry Rd
10.2023 - Current
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Streamlined check-in processes for medical patients, expediting wait times while maintaining compliance with state requirements.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- I run the pick up window, fast, correct and efficient orders with drawer totals on average on 4k daily.
Lead Receptionist / Veterinary Assistant
Claycomo Animal Hospital
5608 Eugene Feild Rd Kansas City Mo 64119
01.2010 - 02.2021
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted senior staff with blood analyses and physical assessments.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Groomed and bathed animals to maintain hygiene and appearance.
- Restrained animals for examination and treatment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Followed safety protocols for handling animals.
- Maintained clean and safe animal living areas.
- Prepared animals for surgical procedures.
- Kept detailed records of animal treatments and medications.
- Observed animals for signs of distress or illness.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Educated clients on post-surgical care and nutrition.
- Prepared and administered diets and feedings according to instructions.
- Monitored laboratory animal behavior and health.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained current and accurate medical records for patients.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Skills
- Compassionate Care
- Cleaning and Sanitizing
- Client Satisfaction
- Patient Flow Management
- Medical Charting
- Decision Management
- Patient Discharges
- File and Records Management
- Patient Care Plans
- Preventive Medicine
Timeline
Budtender
Besame Wellness
10.2023 - Current
Lead Receptionist / Veterinary Assistant
Claycomo Animal Hospital
01.2010 - 02.2021