Erin Williams
Brooklyn,USA
Summary
Experienced in customer service and team leadership, with a strong background patient care and intake. Strong knowledge of THC and CBD products within a medical dispensary. Seeking to leverage problem-solving abilities and adaptability as a Cannabis Specialist. Proven track record in staff training and development, and adept at managing POS systems. Ready to contribute to a dynamic team and support business growth. Focused experience in holistic wellness, education and lifelong learning. Frequently praised as efficient by peers, I can be relied upon to help your team achieve its goals.
Overview
7
7
years of professional experience
Work History
Lead Budtender Specialist
Cannabist Company
Brooklyn, NY
09.2024 - Current
- Assisted medical patients by recommending suitable cannabis products and keeping sales floors stocked.
- Provided exceptional customer service by promptly addressing inquiries and resolving complaints effectively.
- Educated customers and patients on medical products, methods of consumption and safety.
- Managed point-of-sale systems to ensure accuracy of transactions and timely delivery of orders.
- Built relationships with vendors to stay up-to-date on the latest products, trends, and pricing information.
- Demonstrated ability to lead and motivate teams of budtenders, resulting in increased customer satisfaction.
- Verified proper paperwork, documentation, and ID to comply with regulations.
Music Production Teacher
BCS
Brooklyn, NY
03.2024 - Current
- Motivate and engage students, developing skills and knowledge of music composition arrangements and performance.
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
- Organized and used variety of teaching techniques, maximizing individual and group learning.
- Differentiated instruction using hands-on, active learning techniques.
- Adapted instructional strategies to meet student needs.
Brand Management (Holistic Wellness)
Rafym Essentials
Rocky Mount, NC
02.2020 - Current
- Managed budgets for advertising campaigns while ensuring efficient use of resources.
- Managed relationships with external partners and vendors to ensure successful execution of marketing initiatives.
- Engaged with customers to provide feedback and insights into their experiences with the brand.
- Contributed to content creation for websites and social media platforms to increase engagement with target audiences.
- Managed budgets and allocated resources efficiently to achieve brand objectives.
- Developed pricing strategies to balance firm objectives and customer satisfaction.
Membership Enrollment Specialist
Planet Fitness
Rocky Mount, NC
04.2021 - 10.2022
- Collaborated with faculty members to develop recruitment strategies aimed at increasing enrollment numbers.
- Reviewed applications for accuracy before submitting to appropriate entities for processing.
- Provided support and guidance to members regarding gym policies, enrollment and other related inquiries.
- Performed administrative duties such as filing documents, preparing correspondence and scheduling appointments.
- Assisted customers in navigating through various web pages on the company's website during their purchase process.
Patient Care (DSP)
Arc of NC
Raleigh North Carolina
08.2019 - 10.2021
- Developed and implemented individualized support plans to enhance the quality of life for clients.
- Facilitated communication between clients and their families to promote understanding and positive relationships.
- Monitored client progress, adjusting support strategies to meet evolving needs and preferences effectively.
- Coordinated recreational activities aimed at fostering social interactions and building community connections among clients.
- Documented client interactions accurately, maintaining compliance with organizational policies and state regulations.
- Advocated for client rights and needs within multidisciplinary teams to promote holistic care approaches.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma - undefined
Rocky Mount High
Rocky Mount, NC06.2007
Skills
- Customer service expertise
- Staff training and development
- POS system operation
- Motivational techniques
- Cash handling experience
- THC & CBD products
- Problem-solving abilities
- Team leadership
- Adaptability
- Strong work ethic
- Supporting medical patients
- CPR certification
- Compassionate care
- Health monitoring
- Monitoring patient conditions
- Patient mobility training
Timeline
Lead Budtender Specialist
Cannabist Company
09.2024 - Current
Music Production Teacher
BCS
03.2024 - Current
Membership Enrollment Specialist
Planet Fitness
04.2021 - 10.2022
Brand Management (Holistic Wellness)
Rafym Essentials
02.2020 - Current
Patient Care (DSP)
Arc of NC
08.2019 - 10.2021
High School Diploma - undefined
Rocky Mount High