Michelle Valentin

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning while maintaining exceptional standards in customer service resulting in rapid growth from client referrals.
• Responsible for business banking, cash deposits, financial records and reports for end of year tax documentation and payroll.
• Maintained and updated client service records in database, part warranty information and receipts.
• Ordered parts / supplies from venders and responsible for all inventory invoices and purchase order payments.
• Consulted clients concerning diagnostics and repairs, answered questions addressed concerns while exercising the highest level of customer satisfaction for continual business growth.

• Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
• Communicated with clients to understand property needs and preferences.
• Maintained connections with clients to encourage repeat business and referrals.

Began career as a rental sales agent quickly being promoted to night manager, then Outer Market Manager overseeing 8 locations and staff throughout attraction areas. Promoted to Sales and Training manager where I created new training and sales manual for rental sales agent incorporating positive sales skills and implementing customer service as main focus. Promoted to one of the Operations Manager at the Orlando Airport overseeing daily operations of rental facility and then being promoted to the Senior Operations Manager.

• Managed daily operations of rental car organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
• Managed employee-related issues encompassing labor, turnover and diversity.
• Prepared documents for internal and external audits.
• Oversaw workforce management planning, volume predictions and capacity planning.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Monitored over 150 employees' day-to-day activities and made plans to rectify issues resulting in better work environment and meeting daily goals.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Maintained cleanliness and organization of rental car facilities, working closely with employees to systemize tasks.