MICHELLE VALLEJO
San Jose,CA
Summary
Experienced customer service professional with a strong record of effectively addressing and resolving customer issues. Shows ability to collaborate with team members for positive outcomes. Recognized for reliability, adaptability, excellent communication, and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Cashier
Walmart
05.2023 - Current
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Kept customers happy by quickly processing payments and bagging purchases
- Engaged customers in pleasant conversation while completing cash register transactions
- Accepted person-to-person or business checks and returned cash to customers
- Enhanced shopping experiences, directing or escorting to product locations on sales floor
- Prevented losses by watching for suspicious behavior
Head Cashier
The Kebab Shop
03.2019 - 06.2023
- Issued receipts, refunds, credit, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering restaurants
- Performed some food preparation or service tasks such as cooking, clearing tables, and serving food when necessary
- Performed cleaning duties to maintain appearance of work area and equipment
- Presented menus to guests, shared specials and took initial drink orders
Receptionist
H&R Block
01.2023 - 05.2023
- Scheduled appointments and documented updates in scheduling software
- Coordinated office cleaning and lobby organization for office
- Treated visitors with friendly, approachable attitude
- Directed numerous calls per day to appropriate recipients using multi-line system
- Greeted incoming guests and directed individuals to appropriate personnel
- Matched and schedule clients with the best-suited tax pro
Admin
MotorBody Towing
01.2018 - 01.2019
- Enter and retrieve information pertaining to vehicle registration, identification, and status, using hand-held computers
- Taken incoming calls for towing service, police impounds, and accidents
- Billing and collection of towing services
- Organized lien paperwork for vehicles to sell
- Answered multiple telephone lines
- Logged daily data in dispatch logs and databases
Sales Manager
Holiday Inn Express
11.2009 - 12.2017
- Determined price schedules and discount rates
- Booked and managed all groups and meetings
- Processed all contracts for group blocks, meeting space, and corporate rates
- Input group rooming list in hotel system., Registered and assigned guests rooms
- Contacted housekeeping or maintenance staff when guests reported problems
- Made and confirmed reservations
- Notified housekeeping staff when rooms have been vacated and are ready for cleaning
- Answered inquiries pertaining to hotel services, guest registration and made recommendations regarding shopping, dining, or entertainment
Front Desk Clerk
Holiday Inn Express
12.2005 - 11.2009
- Managed smooth check-ins and check-outs
- Uphold strict security standards, monitoring entrances and all property visitors
- Conducted room inspections after guest check-outs
- Answered phones, recorded messages and transferred calls to designated staff
- Processed room amenity charges, refunded deposits and completed guest accounting functions
- Coordinated daily housekeeping and maintenance lists
- Greeted and welcomed hotel guests with energy, enthusiasm and professionalism
Education
High School Diploma -
James Lick High School
San Jose, CA06-1998
Skills
- Cash handling and management
- Customer service
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Cashier
Walmart
05.2023 - Current
Receptionist
H&R Block
01.2023 - 05.2023
Head Cashier
The Kebab Shop
03.2019 - 06.2023
Admin
MotorBody Towing
01.2018 - 01.2019
Sales Manager
Holiday Inn Express
11.2009 - 12.2017
Front Desk Clerk
Holiday Inn Express
12.2005 - 11.2009
High School Diploma -
James Lick High School
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