Michelle Vignero
Johnstown,PA
Summary
Proven Customer Service Manager with a track record of enhancing customer satisfaction and retention at Value City Department Store. Leveraged problem-solving and Microsoft Excel skills to analyze feedback and reduce complaints significantly. Excelled in building strong client relationships and implementing strategic solutions, resulting in increased loyalty and repeat business.
Overview
2025
2025
years of professional experience
Work History
Customer Service Manager
Value City.Department Store
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Reduced customer complaints by proactively identifying and addressing common issues.
Customer Service Representative
Walmart
03.2005 - 10.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate Degree Business - Accounting
CambrianRowe Business College
Johnstown, PA09.1984
Diploma - Business
Conemaugh Valley High School
Johnstown, PA06.1982
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Time Management
- Training and mentoring
- Decision-Making
- Cash Handling
- Adherence to high customer service standards
- Complaint resolution
- Exceptional telephone etiquette
- Product Knowledge
- Customer Retention
Accomplishments
I received the Happy to Help Champion of the month in 2023 from Walmart.
Timeline
Customer Service Representative
Walmart
03.2005 - 10.2024
Customer Service Manager
Value City.Department Store
Associate Degree Business - Accounting
CambrianRowe Business College
Diploma - Business
Conemaugh Valley High School
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