Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Michelle Vincent

Oberlin,United States

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

NexRep
Oberlin, Ohio
05.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Updated account information to maintain customer records.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Field Enumerator

United States
Oberlin, Ohio
06.2020 - 10.2022
  • Verified information on survey forms or information pads.
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
  • Assisted people in filling out surveys with complete and accurate information.
  • Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data.
  • Maintained records of houses visited, surveys completed and money spent.

Volunteer Fresh Stop Manager

City Fresh
Oberlin, OH
06.2013 - 12.2018
  • Determined and implemented appropriate productivity, quality and service goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Logged reports, expenses, receipts, and sales in company database.
  • Maintained customer satisfaction with quick and professional handling of product.

Education

High School Diploma -

Keystone Senior High
Lagrange, OH
08.1995 - 06.1996

Skills

Complaint resolution

undefined

Timeline

Customer Service Representative

NexRep
05.2021 - Current

Field Enumerator

United States
06.2020 - 10.2022

Volunteer Fresh Stop Manager

City Fresh
06.2013 - 12.2018

High School Diploma -

Keystone Senior High
08.1995 - 06.1996

Similar Profiles

CREATE PROFILE
Michelle Vincent