Michelle Vincent
Oberlin,United States
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
NexRep
Oberlin, Ohio
05.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Field Enumerator
United States
Oberlin, Ohio
06.2020 - 10.2022
- Verified information on survey forms or information pads.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Assisted people in filling out surveys with complete and accurate information.
- Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data.
- Maintained records of houses visited, surveys completed and money spent.
Volunteer Fresh Stop Manager
City Fresh
Oberlin, OH
06.2013 - 12.2018
- Determined and implemented appropriate productivity, quality and service goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Logged reports, expenses, receipts, and sales in company database.
- Maintained customer satisfaction with quick and professional handling of product.
Education
High School Diploma -
Keystone Senior High
Lagrange, OH 08.1995 - 06.1996
Skills
Complaint resolution
Professional telephone demeanor
Shipping procedures understanding
Account management
Database Management
Documentation and reporting
Timeline
Customer Service Representative
NexRep
05.2021 - Current
Field Enumerator
United States
06.2020 - 10.2022
Volunteer Fresh Stop Manager
City Fresh
06.2013 - 12.2018
High School Diploma -
Keystone Senior High
08.1995 - 06.1996