Michelle Volen
Kalispell,MT
Summary
Proven professional with experience at Federal Express, adept in GPS Navigation and fostering customer relationships. Excelled in fast-paced environments, ensuring timely deliveries and enhancing traveler satisfaction. Demonstrated attention to detail and confidentiality, achieving high compliance with TSA regulations. Skilled in dispatch collaboration and issue escalation, contributing to operational excellence.
Overview
14
14
years of professional experience
Work History
Courier
Federal Express
11.2012 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
TSA Agent
Glacier Park International Airport
11.2010 - 11.2012
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
Education
Corrections
Richard A McGee Correctional Training Center
Sacramento, CA02.1996
Skills
- Attention to Detail
- Dispatch
- GPS Navigation
- Attention to confidentiality
- GPS Systems
- Local routes
- Returns pickup
- Dispatch Collaboration
- Item tracking
- Issue Escalation
Timeline
Courier
Federal Express
11.2012 - Current
TSA Agent
Glacier Park International Airport
11.2010 - 11.2012
Corrections
Richard A McGee Correctional Training Center