Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Wagenknecht

Batavia,IL

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

23
23
years of professional experience

Work History

Apparel Coordinator & Key Carrier

Sierra
06.2022 - 09.2024
  • Executed apparel department priorities and plans in alignment with company standards, ensuring optimal inventory levels, merchandising, and customer satisfaction.
  • Trained and mentored a team of 5 employees, successfully achieving departmental goals and objectives
  • Planned and executed merchandising strategies to enhance product visibility and drive sales.
  • Facilitated smooth store operations through effective logistical coordination, staff scheduling, and internal communications, ensuring operational efficiency and team productivity.
  • Managed opening and closing procedures, including cash office operations and preparation of KPI daily reports, ensuring accuracy and compliance with company standards.
  • Promoted credit and loyalty programs to customers, consistently meeting daily credit card goals and enhancing customer engagement and satisfaction.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Licensed Clinical Social Worker

Self-employed
02.2002 - 02.2021
  • Provided counseling and case management services individuals and couples, addressing their mental health and social needs.
  • Conducted comprehensive mental health assessments and case reviews, ensuring accurate diagnosis and treatment planning.
  • Developed and implemented treatment plans utilizing evidence-based interventions and protocols, improving client outcomes.
  • Maintained complete and accurate clinical records, ensuring compliance with regulatory standards.
  • Collaborated with outpatient team members to provide coordinated care, ensuring holistic support for clients.

Education

Master of Arts - Clinical Social Work

Loyola University of Chicago
Chicago, IL
12.2000

Skills

  • Customer Service
  • POS systems
  • Inventory Control & Management
  • Multitasking and Organization
  • Microsoft Office
  • Problem Solving & Decision Making
  • Relationship Building
  • Strategic Planning
  • Staff Development and Training
  • Loss Prevention and Compliance
  • Data Analysis and Reporting

Timeline

Apparel Coordinator & Key Carrier

Sierra
06.2022 - 09.2024

Licensed Clinical Social Worker

Self-employed
02.2002 - 02.2021

Master of Arts - Clinical Social Work

Loyola University of Chicago

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Michelle Wagenknecht