Radyah Begum
Williamsville,NY
Summary
Highly skilled in retail customer service (4+ years), operations, and organizational skills. Highly proficient in team leadership and management. With an extensive track record of increasing sales through quality staff training and expert inventory management.
Overview
6
6
years of professional experience
Work History
Key Carrier- Apparel Sales Lead
Dick's Sporting Goods, Inc
Buffalo, New York
09.2023 - Current
- Monitored sales trends to identify areas needing attention or improvement.
- Provided exceptional service by addressing customer inquiries and resolving concerns promptly.
- Identified theft attempts or suspicious behavior in accordance with company policies.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Collaborated with management to determine key tasks and delegate to staff members.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Apparel Lead
Dick's Sporting Goods, Inc
Buffalo, New York
03.2023 - 09.2023
- Managed inventory processes including receiving, tagging, and organizing merchandise.
- Resolved customer inquiries and complaints effectively to enhance shopping experience.
- Assisted in training new employees on company policies and procedures related to apparel sales and service.
- Placed special orders or called other stores to find desired items.
Apparel Sales Associate
Dick's Sporting Goods, Inc
Buffalo, New York
09.2022 - 03.2023
- Maintained product displays to enhance visual appeal and accessibility.
- Processed sales for customers and encouraged additional purchases with cross-selling abilities.
- Educated customers on product features and benefits to support informed purchases.
- Collaborated with team members to achieve sales goals and improve customer service.
Pricing Signage Coordinator
Dick's Sporting Goods, Inc
Buffalo, New York
05.2022 - 09.2022
- Coordinated pricing signage updates across multiple departments for accuracy.
- Developed visual layouts for promotional signage to enhance customer engagement.
- Placed prices and descriptive signage to enhance displays and promote items.
- Worked across multiple departments to help the team where needed.
Customer Service Specialist Head Cashier
Dick's Sporting Goods, Inc
Buffalo, New York
07.2021 - 05.2022
- Resolved customer complaints in a professional manner.
- Educated customers on promotions and loyalty programs to enhance engagement.
- Provided information on company policies, warranties, guarantees, financing options, and other related matters.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Cashier
Dick's Sporting Goods, Inc
Buffalo, New York
04.2021 - 07.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier
Tim Hortons
Buffalo, NY
03.2020 - 02.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to enhance service efficiency during peak hours.
- Greeted customers upon arrival in the dining area.
Education
High School Diploma -
Williamsville East High School
Williamsville, NY06-2023
Skills
- Customer service
- Organizational skills
- Problem solving
- Team leadership
- Time management
- Team collaboration
- Retail operations
Affiliations
- Read
- Bake
- Travel
Languages
English
Professional
Hindi
Native/ Bilingual
Bengali
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Key Carrier- Apparel Sales Lead
Dick's Sporting Goods, Inc
09.2023 - Current
Apparel Lead
Dick's Sporting Goods, Inc
03.2023 - 09.2023
Apparel Sales Associate
Dick's Sporting Goods, Inc
09.2022 - 03.2023
Pricing Signage Coordinator
Dick's Sporting Goods, Inc
05.2022 - 09.2022
Customer Service Specialist Head Cashier
Dick's Sporting Goods, Inc
07.2021 - 05.2022
Cashier
Dick's Sporting Goods, Inc
04.2021 - 07.2021
Cashier
Tim Hortons
03.2020 - 02.2021
High School Diploma -
Williamsville East High School
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