Neiza Soto
Vineland,NJ
Summary
Accomplished Key Carrier Apparel Lead at Dick Sporting Goods, adept in store operations and team building, significantly enhancing customer loyalty and sales. Expert in task delegation and display maintenance, consistently met sales targets, leveraging customer service skills and stock rotation knowledge to boost revenue and streamline store efficiency.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
16
16
years of professional experience
Work History
Key Carrier Apparel Lead
Dick Sporting Goods
08.2018 - Current
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted in implementation and maintenance of planograms.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Overnight Merchandiser
Home Depot
02.2020 - 04.2023
- Removed all boxes and related trash from sales floor and processed through compactors.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Collaborated with store managers to determine best placement for merchandise displays.
- Assisted store employees with completing planograms in a quick and effective manner.
- Traveled to three store locations to assist with weekly merchandising projects.
Freight Lead
American Eagle Outfitters, Inc
05.2019 - 11.2019
- Collaborated with team members to resolve challenges and improve productivity.
- Processed merchandise after unpacking of product was completed
Receptionist
Bob Novick - Buick Cadillac Chevy & Gmc Dealer
04.2016 - 08.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Sales Associate
Sears Department Store
01.2013 - 04.2016
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Seasonal Cashier
Target
09.2012 - 01.2013
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
Pharmacy Technician
Rite Aid Pharmacy
06.2009 - 08.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Education
Associate of Applied Science - Business Management
Camden County College
Blackwood, NJ05-2026
Skills
- Store operations
- Team building
- Task delegation
- Customer service
- Display maintenance
- Stock rotation
Languages
Spanish
Native or Bilingual
Timeline
Overnight Merchandiser
Home Depot
02.2020 - 04.2023
Freight Lead
American Eagle Outfitters, Inc
05.2019 - 11.2019
Key Carrier Apparel Lead
Dick Sporting Goods
08.2018 - Current
Receptionist
Bob Novick - Buick Cadillac Chevy & Gmc Dealer
04.2016 - 08.2018
Sales Associate
Sears Department Store
01.2013 - 04.2016
Seasonal Cashier
Target
09.2012 - 01.2013
Pharmacy Technician
Rite Aid Pharmacy
06.2009 - 08.2012
Associate of Applied Science - Business Management
Camden County College
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