Osama Fararjeh
San Jose,CA
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 4 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.
Overview
8
8
years of professional experience
Work History
Key Carrier Apparel Lead
Dicks Sporting Goods
Sunnyvale
11.2019 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Opened inventory boxes and restocked shelves.
- Mentored new sales associates to contribute to store's positive culture.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Receptionist
Warburton Place By Atria
Santa Clara, CA
04.2017 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Cashier
Target
Santa Clara, CA
12.2015 - 06.2016
- Ensured customers receive enjoyable service by providing friendly environment.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Stocked, organized, and kept inventory of shelves and displays.
- Took payment in exchange for merchandise. Issued receipts and change to customers.
- Instructed customers on how to use self checkout stations.
Education
Bachelor of Science - Civil Engineering
San Jose State University
06.2025
Skills
- Educational Leadership
- Handling Complaints
- Inventory Oversight
- Time Management
- Staff Coaching and Training
- Stock Replenishment
- Team Leadership
- Corrective Actions
- Managing Customer Needs
- Cash Deposits and Receipts
- Team Player
- Multitasking Strengths
Fishing, Camping, Soccer, Boxing
Im someone who absolutely loves the outdoors. I fished for the first time when I was six and haven't stopped since. Going on a camping trip in the Sierras fishing for trout is something I will continue to do for many years.
When it comes to sports soccer and boxing are two sports i really enjoy watching. Ive boxed since, about the age of 8 and try to watch any big fight when it comes around. Soccer is a sport i play as watch on a weekly basis.
Languages
Arabic
Professional Working
Timeline
Key Carrier Apparel Lead
Dicks Sporting Goods
11.2019 - Current
Receptionist
Warburton Place By Atria
04.2017 - 06.2020
Cashier
Target
12.2015 - 06.2016
Bachelor of Science - Civil Engineering
San Jose State University
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