Michelle Wagner
Saint Augustine
Summary
Dynamic and organized professional with a proven track record at St. Johns Orthodontics, excelling in patient scheduling and data entry. Known for exceptional verbal communication and a professional demeanor, I effectively enhanced clinic efficiency and ensured a welcoming environment, contributing to improved patient satisfaction and streamlined operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
St. Johns Orthodontics
04.2024 - Current
- Managed patient scheduling and coordinated appointments to optimize clinic efficiency.
- Assisted in processing patient forms and verifying insurance information for accuracy.
- Maintained organized front desk operations, ensuring a welcoming environment for patients.
- Handled incoming calls, addressing inquiries and directing them to appropriate staff members.
- Utilized electronic health record systems to update patient information and manage records effectively.
- Took X-ray's for new patients.
Crew Member
Dunkin' Donuts
02.2023 - 04.2024
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Operated coffee and food preparation equipment efficiently while adhering to safety standards.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Maintained cleanliness and organization of workstations, contributing to a hygienic environment.
Hostess
Gators Dockside
08.2022 - 05.2023
- Greeted and seated guests, ensuring positive first impressions and smooth dining experiences.
- Managed reservation systems, coordinating seating arrangements efficiently during peak hours.
- Communicated effectively with kitchen and wait staff to streamline service operations.
- Trained new host staff on customer service protocols and restaurant procedures.
Crew Member
McDonald's
03.2019 - 05.2022
- Processed customer orders accurately through point-of-sale systems, enhancing transaction efficiency.
- Collaborated with team members to meet daily production goals during peak hours.
- Resolved customer complaints promptly, improving satisfaction and loyalty rates.
- Monitored inventory levels, assisting in stock replenishment to minimize shortages during shifts.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Associate of Arts - General Studies
St. Johns River State College
Saint Augustine, FL05-2025
High School Diploma -
Roy C Ketcham High School
Wappingers Falls, NY06-2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Professional demeanor
Certification
- First Aid/CPR Certified
Languages
Spanish
Limited Working
Interests
Field Hockey
Art
Music
Timeline
Receptionist
St. Johns Orthodontics
04.2024 - Current
Crew Member
Dunkin' Donuts
02.2023 - 04.2024
Hostess
Gators Dockside
08.2022 - 05.2023
Crew Member
McDonald's
03.2019 - 05.2022
Associate of Arts - General Studies
St. Johns River State College
High School Diploma -
Roy C Ketcham High School
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