Michelle Wagstaffe
Brooklyn,NY
Summary
A dedicated professional with over 6 years of experience in providing exceptional customer services to enhance customer satisfaction. Proficient in innovative care technique, computer skills and collaborating with team members to ensure the company core values are achieved. Demonstrating strong capabilities in critical thinking, leadership and adaptability, aiming to leverage these abilities to contribute to the high- demand and quality in the company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Home Health Aide
Link Home Care Services
Queens, NY
10.2023 - Current
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Home Health Aide
Parent Care Home Care
Brooklyn, NY
12.2021 - 10.2023
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Home Care Provider
Private Care Services
Brooklyn, NY
09.2010 - 08.2023
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Administered medication as directed by physician.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Developed age-appropriate activities and crafts to engage children.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Package Handler
FedEx
New York, NY
06.2021 - 02.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Helped train new employees in safe practices and warehouse procedures.
Education
Bachelor of Arts - Physiology
Medgar Evers College of The City University of New York
Brooklyn, NY06.2026
GED -
Turning Point Program
Brooklyn, NY12.2014
Skills
- Teamwork and Collaboration
- Multitasking Abilities
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Attention to Detail
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organization and Time Management
Certification
- CHHA - Certified Home Health Aide
- CPR Certification
Timeline
Home Health Aide
Link Home Care Services
10.2023 - Current
Home Health Aide
Parent Care Home Care
12.2021 - 10.2023
Package Handler
FedEx
06.2021 - 02.2023
Home Care Provider
Private Care Services
09.2010 - 08.2023
Bachelor of Arts - Physiology
Medgar Evers College of The City University of New York
GED -
Turning Point Program